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~isPartOf:"International journal of quality & reliability management"
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Service quality
113
Dienstleistungsqualität
112
Quality management
62
Qualitätsmanagement
62
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
20
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Malik, Shahab Alam
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Myint Moe Chit
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Prybutok, Victor R.
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Qin, Hong
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Subashini Ramakrishnan
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International journal of quality & reliability management
Auditing : a journal of practice & theory
440
International journal of hospitality management
409
Journal of retailing and consumer services
333
The service industries journal
298
Managerial auditing journal
267
Journal of business research : JBR
265
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The accounting review : a publication of the American Accounting Association
229
International journal of auditing : IJA
214
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
NBER working paper series
193
Working paper / National Bureau of Economic Research, Inc.
193
NBER Working Paper
174
International journal of contemporary hospitality management
166
Iranian economic review : journal of University of Tehran
162
Cogent business & management
161
WPg : Kompetenz schafft Vertrauen
145
Journal of air transport management
143
Services marketing quarterly
141
Journal of hospitality marketing & management
140
The TQM journal : the international review of organizational improvement
136
International journal of productivity and quality management : IJPQM
133
Tourism management : research, policies, practice
129
Journal of travel and tourism marketing
124
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
121
Journal of accounting and public policy
121
International journal of quality and service sciences
114
International journal of services and operations management
114
SpringerLink / Bücher
112
Service business
110
Discussion paper series / IZA
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Journal of business ethics : JOBE
98
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Total quality management & business excellence
96
Journal of service management
94
Quality management journal : QMJ
92
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ECONIS (ZBW)
120
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1
Quality moderates market competition : evidence of Taiwanese service industry
Yang, Yi-Fang
;
Chen, Yahn-Shir
- In:
International journal of quality & reliability management
33
(
2016
)
9
,
pp. 1332-1345
Persistent link: https://www.econbiz.de/10011607094
Saved in:
2
QMS external quality auditors' competency requirements : perspectives from accredited certification bodies in Malaysia
Wahid, Roslina Ab
;
Tan, Peck-Leong
- In:
International journal of quality & reliability management
40
(
2023
)
7
,
pp. 1621-1646
Persistent link: https://www.econbiz.de/10014313843
Saved in:
3
How organizational citizenship behavior mediates between internal marketing and service quality : the case of Iranian GAS company
SeyedJavadin, SeyedReza
;
Rayej, Hamzeh
;
Yazdani, Hamidreza
- In:
International journal of quality & reliability management
29
(
2012
)
5
,
pp. 512-530
Persistent link: https://www.econbiz.de/10009570887
Saved in:
4
Ranking airlines' service quality factors using a fuzzy approach : study of the Iranian society
Mehran Nejati
;
Nejati, Mostafa
;
Shafaei, Azadeh
- In:
International journal of quality & reliability management
26
(
2009
)
3
,
pp. 247-260
Persistent link: https://www.econbiz.de/10009525027
Saved in:
5
Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 434-455
Persistent link: https://www.econbiz.de/10011376752
Saved in:
6
An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers
Ali, Faizan
;
Dey, Bidit Lal
;
Filieri, Raffaele
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 486-502
Persistent link: https://www.econbiz.de/10011376760
Saved in:
7
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
8
Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
Saved in:
9
Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David
;
Dehe, Benjamin
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
Saved in:
10
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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