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~isPartOf:"International journal of quality & reliability management"
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Service quality
113
Dienstleistungsqualität
112
Quality management
60
Qualitätsmanagement
60
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
20
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Beziehungsmarketing
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Relationship marketing
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Malik, Shahab Alam
3
Sik, Sumaedi
3
Abdullah, Firdaus
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Ahmad Jusoh
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Dabestani, Reza
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Etemad-Sajadi, Reza
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Husain, Khalid Sami
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Kee, Fong Tat
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Kumar, Mukesh
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Mastrogiacomo, Luca
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Mutum, Dilip S.
2
Myint Moe Chit
2
Prybutok, Victor R.
2
Qin, Hong
2
Saljoughian, Mohammad
2
Shabbir, Asma
2
Shahin, Arash
2
Subashini Ramakrishnan
2
Wong, Meng Seng
2
Abdulhabib, Abdulla Awadh
1
AbouRokbah, Safinaz
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Abu-Daabes, Ajayeb Salama
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Abu-Lail, Bayan N.
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1
Al Kuwaiti, Ibrahim A.
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Al-Ajlouni, Mohammed Iqbal
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Alarifi, Areej Abdulrahman
1
Alexiadou, Chrysi
1
Ali, Faizan
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International journal of quality & reliability management
Journal of air transport management
945
International journal of hospitality management
420
Journal of retailing and consumer services
349
Journal of business research : JBR
308
The service industries journal
303
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
213
NBER working paper series
203
Working paper / National Bureau of Economic Research, Inc.
202
Transportation research / E : an international journal
189
NBER Working Paper
181
Tourism management : research, policies, practice
175
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
173
Journal of travel and tourism marketing
143
Journal of hospitality marketing & management
142
Services marketing quarterly
141
The TQM journal : the international review of organizational improvement
128
International journal of quality and service sciences
113
International journal of productivity and quality management : IJPQM
110
Service business
110
International journal of services and operations management
109
Cogent business & management
107
Journal of service research : JSR
103
Health care management review : HCM review
102
European journal of operational research : EJOR
99
Discussion paper series / IZA
96
Journal of service management
95
The accounting review : a publication of the American Accounting Association
95
Total quality management & business excellence
93
Quality management journal : QMJ
92
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Economics of education review
82
Management science : journal of the Institute for Operations Research and the Management Sciences
79
International journal of services, economics and management
78
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Journal of revenue and pricing management
74
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
72
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ECONIS (ZBW)
118
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1
An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers
Ali, Faizan
;
Dey, Bidit Lal
;
Filieri, Raffaele
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 486-502
Persistent link: https://www.econbiz.de/10011376760
Saved in:
2
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
3
An empirical study on measurement of performance through TQM in Pakistani aviation manufacturing industry
Khalid, Mahmood
;
Qureshi, Ilyas Mahmood Ahmad
;
Nisar, Asim
- In:
International journal of quality & reliability management
31
(
2014
)
6
,
pp. 665-680
Persistent link: https://www.econbiz.de/10010387095
Saved in:
4
Airline catering supply chain performance during pandemic disruption : a Bayesian network modelling approach
Fathien Azuien Yusriza
;
Rahman, Nor Aida Abdul
; …
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1119-1146
Persistent link: https://www.econbiz.de/10014267214
Saved in:
5
Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 434-455
Persistent link: https://www.econbiz.de/10011376752
Saved in:
6
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
7
Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
Saved in:
8
Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David
;
Dehe, Benjamin
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
Saved in:
9
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
10
QFD 3D : a new C-shaped matrix diagram quality approach
Vezzetti, Enrico
;
Marcolin, Federica
;
Guerra, Andrea Luigi
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 178-196
Persistent link: https://www.econbiz.de/10011459958
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