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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Umweltbewusstsein"
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Dienstleistungsqualität
Umweltbewusstsein
Consumer behaviour
491
Konsumentenverhalten
491
Beziehungsmarketing
160
Relationship marketing
160
Customer satisfaction
157
Kundenzufriedenheit
156
Service quality
129
Brand management
96
Markenführung
96
Brand image
81
Markenimage
81
Hotel industry
79
Hotellerie
79
Gastronomie
59
Restaurant industry
59
Brand
55
Markenartikel
55
Social Web
52
Social web
52
Emotion
51
Viral marketing
49
Virales Marketing
49
Internet marketing
47
Online-Marketing
47
Online retailing
42
Online-Handel
42
Confidence
35
Vertrauen
35
Beschwerdemanagement
34
Complaint management
34
E-commerce
23
Einzelhandel
23
Electronic Commerce
23
Holiday behaviour
23
Marketing management
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Marketingmanagement
23
Retail trade
23
Urlaubsverhalten
23
trust
22
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Article
148
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148
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148
Conference paper
1
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1
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English
148
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Ali, Faizan
2
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Dean, David
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Lo, Ada
2
Lobo, Antonio
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Polonsky, Michael J.
2
Prayag, Girish
2
Qu, Hailin
2
Rizomyliotis, Ioannis
2
Ro, Heejung
2
Sreejesh, S.
2
Suhartanto, Dwi
2
Vocino, Andrea
2
Abdirad, Maryam
1
Abubakar, Binta
1
Ahasanul Haque
1
Ahn, Jiseon
1
Ahn, Tae-hong
1
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1
Al-Kilani, Mohammad Hani
1
Algboory, Hussein
1
Ali Eliwa, Rasha
1
Amendah, Eklou
1
Amorim, Marlene
1
Anderl, Eva
1
Anselmsson, Johan
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International journal of quality and service sciences
Journal of hospitality marketing & management
Journal of strategic marketing
Journal of retailing and consumer services
277
International journal of hospitality management
217
Journal of business research : JBR
161
The journal of services marketing
107
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
81
International journal of consumer studies
76
Services marketing quarterly
68
The service industries journal
65
Cogent business & management
61
Asia Pacific journal of marketing and logistics
47
Journal of service research : JSR
47
Psychology & marketing
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of air transport management
39
Tourism management : research, policies, practice
39
Business strategy and the environment
37
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
36
Service business
36
Marketing intelligence & planning
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
Journal of service management
32
Journal of business ethics : JOBE
31
Technological forecasting & social change : an international journal
30
The international journal of bank marketing : IJBM
29
International journal of services and operations management
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
European journal of marketing : EJM
24
Total quality management & business excellence
24
Journal of Asian finance, economics and business : JAFEB
23
Journal of Islamic marketing
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of marketing management : MM
22
Journal of retailing
22
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ECONIS (ZBW)
148
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1
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
2
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
3
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
4
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
5
Young consumers' green purchase behaviour in an emerging market
Nguyen, Ninh
;
Lobo, Antonio
;
Bach Khoa Nguyen
- In:
Journal of strategic marketing
26
(
2018
)
7
,
pp. 583-600
Persistent link: https://www.econbiz.de/10011976363
Saved in:
6
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
7
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
8
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
9
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
10
Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
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