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Quality management in hotels in the Basque country
Alvarez, M. Jesús; Jaca, Carmen; Viles, Elisabeth; … - In: International journal of quality and service sciences 4 (2012) 1, pp. 51-60
Persistent link: https://www.econbiz.de/10009552387
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Drivers of service ecosystem : moderating role of organizational culture in North Indian hotels
Chahal, Hardeep; Devi, Seema - In: International journal of quality and service sciences 16 (2024) 2, pp. 295-323
Persistent link: https://www.econbiz.de/10015078687
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Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias; Trivellas, Panagiotis; Tsimonis, … - In: International journal of quality and service sciences 4 (2012) 1, pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
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Comprehensive quality assessment of Czech higher education institutions
Nenadál, Jaroslav - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 138-151
Persistent link: https://www.econbiz.de/10011400388
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The paradigm shift to Business Excellence 2.0
Enquist, Bo; Johnson, Mikael; Rönnbäck, Åsa - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 321-333
Persistent link: https://www.econbiz.de/10011400707
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From service quality to experience : and back again?
Sundbo, Jon - In: International journal of quality and service sciences 7 (2015) 1, pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
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Course evaluation by importance-performance analysis and improving actions at the Budapest University of Technology and Economics
Tóth, Zsuzsanna Eszter; Jónás, Tamás; Bérces, Roland; … - In: International journal of quality and service sciences 5 (2013) 1, pp. 66-85
Persistent link: https://www.econbiz.de/10009754718
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Using interventions to change the quality profile of an organisation
Johansson, Elisabeth; Witell, Lars; Rönnbäck, Åsa - In: International journal of quality and service sciences 5 (2013) 1, pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
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Managing and improving service quality in higher education
Sharabi, Moshe - In: International journal of quality and service sciences 5 (2013) 3, pp. 309-320
Persistent link: https://www.econbiz.de/10010127402
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The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei; Wu, Pin-hong - In: International journal of quality and service sciences 6 (2014) 1, pp. 77-96
Persistent link: https://www.econbiz.de/10010351476