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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
118
Service quality
118
Kundenzufriedenheit
59
Customer satisfaction
58
Quality management
34
Qualitätsmanagement
33
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
25
Relationship marketing
25
Krankenhaus
14
Gesundheitsversorgung
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Health care
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Dienstleistungssektor
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Hochschule
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Service industry
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Product quality
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Sweden
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Beschwerdemanagement
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Students
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Studierende
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Patienten
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Patients
7
Quality
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Services
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Arbeitszufriedenheit
6
Dienstleistung
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Electronic Commerce
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Emotion
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Job satisfaction
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Svensson, Göran
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Padin, Carmen
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Rönnbäck, Åsa
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Brege, Staffan
2
Cini, Daniela
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Dadfar, Hossein
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Dahlgaard-Park, Su Mi
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Dean, David
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Enquist, Bo
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He, Zhen
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Longbottom, David
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Pantouvakis, Angelos
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Pencarelli, Tonino
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Petzer, Daniel J.
2
Rafikul Islam
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Rakhmawati, Tri
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Selim Ahmed
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Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
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Splendiani, Simone
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Svari, Sander
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Witell, Lars
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Zhang, Min
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Abdi, Adel
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Abdirad, Maryam
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Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
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Al-Kilani, Mohammad Hani
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International journal of quality and service sciences
Zi you zhong guo zhi gong ye
763
International journal of hospitality management
494
The service industries journal
375
NBER working paper series
370
Journal of retailing and consumer services
352
Working paper / National Bureau of Economic Research, Inc.
340
Journal of air transport management
332
NBER Working Paper
313
Journal of business research : JBR
299
Discussion paper series / IZA
297
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
Tourism management : research, policies, practice
222
The journal of services marketing
220
IZA Discussion Papers
206
Applied economics
199
Economic review : issued bi-monthly
197
CESifo working papers
183
International journal of contemporary hospitality management
178
Auditing : a journal of practice & theory
176
Journal of hospitality marketing & management
159
Review of Pacific Basin financial markets and policies
158
Working paper
158
Journal of travel and tourism marketing
156
Services marketing quarterly
143
Journal of Services Marketing
136
IZA Discussion Paper
129
The TQM journal : the international review of organizational improvement
129
Service business
125
SpringerLink / Bücher
124
Technological forecasting & social change : an international journal
122
International journal of quality & reliability management
118
International journal of productivity and quality management : IJPQM
115
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
115
Cogent business & management
113
International journal of services and operations management
113
Health care management review : HCM review
110
Economics of education review
108
Journal of service research : JSR
105
CESifo Working Paper
102
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ECONIS (ZBW)
120
OLC EcoSci
2
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1
Partitioning service encounters into touchpoints to enhance quality
McKechnie, Donelda S.
;
Grant, Jim
;
Golawala, Fatema Shabbir
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10009299632
Saved in:
2
The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha
;
Clemes, Michael D.
;
Dean, David
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
Saved in:
3
Variations in user-oriented elderly care : a multilevel approach
Kazemi, Ali
;
Kajonius, Petri
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 138-147
Persistent link: https://www.econbiz.de/10011762932
Saved in:
4
User participation : quality assurance for user-fit design
Siu, Kin Wai Michael
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 287-299
Persistent link: https://www.econbiz.de/10008758769
Saved in:
5
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
6
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
7
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Saved in:
8
Service quality implementation : problems and solutions
Sharabi, Moshe
;
Davidow, Moshe
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
Saved in:
9
Understanding professional service delivery
Walsh, Kate
;
Gordon, Judith R.
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
Saved in:
10
Service quality in higher education : a review and research agenda
Sultan, Parves
;
Wong, Ho Yin
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003996755
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