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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
32
Qualitätsmanagement
31
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Hochschule
12
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Higher education institution
11
Hospital
11
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
5
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3
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Article
114
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Article in journal
112
Aufsatz in Zeitschrift
112
Conference paper
12
Konferenzbeitrag
12
Case study
3
Fallstudie
3
Language
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English
114
Author
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Svensson, Göran
5
Edvardsson, Bo
3
Padin, Carmen
3
Rönnbäck, Åsa
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Svari, Sander
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Ali, Shujaat
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
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Published in...
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International journal of quality and service sciences
Discussion paper series / IZA
867
NBER working paper series
589
Working paper / National Bureau of Economic Research, Inc.
550
NBER Working Paper
515
Auditing : a journal of practice & theory
445
IZA Discussion Paper
441
International journal of hospitality management
431
Journal of retailing and consumer services
338
The service industries journal
306
Journal of business research : JBR
302
Managerial auditing journal
277
IZA Discussion Papers
275
The accounting review : a publication of the American Accounting Association
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
CESifo working papers
228
International journal of auditing : IJA
227
The journal of services marketing
211
Discussion paper / Centre for Economic Policy Research
205
Accounting horizons : a quarterly publication of the American Accounting Association
199
Economics of education review
199
SpringerLink / Bücher
196
World Bank E-Library Archive
193
WPg : Kompetenz schafft Vertrauen
180
Cogent business & management
179
International journal of contemporary hospitality management
175
Working paper
161
Labour economics : official journal of the European Association of Labour Economists
148
Services marketing quarterly
141
Journal of hospitality marketing & management
140
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
136
Discussion paper
131
Journal of travel and tourism marketing
125
Journal of accounting and public policy
124
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
122
European research studies
122
Tourism management : research, policies, practice
122
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
114
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ECONIS (ZBW)
112
OLC EcoSci
2
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1
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
2
Quality in higher education : linking graduates' competencies and employers' needs
Martensen, Anne
;
Grønholdt, Lars
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 67-77
Persistent link: https://www.econbiz.de/10003915103
Saved in:
3
Quality of higher education : International students' satisfaction and learning experience
Lapina, Inga
;
Roga, Renãte
;
Müürsepp, Peeter
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10011623910
Saved in:
4
A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 334-344
Persistent link: https://www.econbiz.de/10011623953
Saved in:
5
Service climate in knowledge-intensive, internal service settings
Jia, Ronnie
;
Reich, Blaize Horner
;
Jia, Heather H.
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
Saved in:
6
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
7
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
8
Investigating patient loyalty : an integrated framework for trust, subjective norm, image, and perceived risk (a case study in Depok, Indonesia)
Yarmen, Medi
;
Sik, Sumaedi
;
Bakti, I Gede Mahatma Yuda
; …
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10011587081
Saved in:
9
A systematic review of quality of student experience in higher education
Tan, Adrian Heng Tsai
;
Muskat, Birgit
;
Zehrer, Anita
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 209-228
Persistent link: https://www.econbiz.de/10011587121
Saved in:
10
Building an organizational culture when delivering commercial experiences : the leaders' perspective
Eriksson, Maria
;
Ingelsson, Pernilla
- In:
International journal of quality and service sciences
8
(
2016
)
2
,
pp. 229-244
Persistent link: https://www.econbiz.de/10011587135
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