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~isPartOf:"International journal of quality and service sciences"
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Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Service-dominant logic
3
Dienstleistungsmarketing
2
Kundenintegration
2
Schweden
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Service-Dominant Logic
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Behavior shift
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Beziehungsmarketing
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Emotional discomfort
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Event marketing
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Edvardsson, Bo
13
Tronvoll, Bård
3
Enquist, Bo
2
Firth, Robert
2
Guo, Lei
2
Gustafsson, Anders
2
Ng, Gloria
2
Pareigis, Jörg
2
Rajagopal, Saisudha
2
Roos, Lars-Uno
2
Walter, Ute
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Min, Choo Zhi
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International journal of quality and service sciences
Managing service quality : MSQ ; an international journal
32
Journal of service management
25
Journal of Service Management
21
International Journal of Quality and Service Sciences
9
The service industries journal
8
Journal of business research : JBR
7
International journal of service industry management : IJSIM
6
Journal of Services Marketing
6
The journal of services marketing
6
Business transformation for a sustainable future
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of service research : JSR
5
Marketing theory
4
The journal of business & industrial marketing
4
European Business Review
3
Journal of Business & Industrial Marketing
3
Rapport från Institutionen för Ekonomi och Statistik
3
Series on technology management
3
AMS review : official publication of the Academy of Marketing Science
2
European journal of marketing : EJM
2
Involving customers in new service development
2
Journal of Service Theory and Practice
2
Journal of business-to-business marketing
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Management Research and Practice
2
Management, organizations and society
2
Marketing intelligence & planning
2
Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
Quality & Quantity: International Journal of Methodology
2
Review of marketing research
2
Scandinavian journal of management
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The TQM Magazine
2
The TQM magazine : the international bi-monthly for total quality management
2
The journal of product & brand management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Working Papers / Hanken Svenska Handelshögskolan
2
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ECONIS (ZBW)
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OLC EcoSci
6
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1
A new conceptualization of service innovation gounded in S-D logic and service systems
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 19-31
Persistent link: https://www.econbiz.de/10009754729
Saved in:
2
A new conceptualization of service innovation gounded in S-D logic and service systems
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 19-31
Persistent link: https://www.econbiz.de/10010146814
Saved in:
3
Crisis behaviors as drivers of value co-creation transformation
Edvardsson, Bo
;
Tronvoll, Bård
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013537621
Saved in:
4
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
Saved in:
5
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 104-119
Persistent link: https://www.econbiz.de/10009573208
Saved in:
6
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Saved in:
7
Role of resource integration in adoption of medical tourism service
Rajagopal, Saisudha
;
Guo, Lei
;
Edvardsson, Bo
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 332-336
Persistent link: https://www.econbiz.de/10010127400
Saved in:
8
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
9
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10009890266
Saved in:
10
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009890279
Saved in:
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