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Variations in user-oriented elderly care : a multilevel approach
Kazemi, Ali; Kajonius, Petri - In: International journal of quality and service sciences 9 (2017) 2, pp. 138-147
Persistent link: https://www.econbiz.de/10011762932
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The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman; Kamariah, Najmi; Saleh, Ariyanti; … - In: International journal of quality and service sciences 9 (2017) 2, pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
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Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and service quality of care
Slåtten, Terje; Lien, Gudbrand - In: International journal of quality and service sciences 14 (2022) 2, pp. 197-216
Persistent link: https://www.econbiz.de/10013330610
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A model for assessing consumer perceptions of quality
Kenyon, George; Sen, Kabir - In: International journal of quality and service sciences 4 (2012) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
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Understanding quality - conceptualization of the fundamental concepts of quality
Anttila, Juhani; Jussila, Kari - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 251-268
Persistent link: https://www.econbiz.de/10011772098
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Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter; Bäckström, Ingela; Rönnbäck, Åsa - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
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E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi; Dean, David; Farhani, Iklima - In: International journal of quality and service sciences 16 (2024) 1, pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
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Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo; Morante, Diego; Tegethoff, Thomas; … - In: International journal of quality and service sciences 16 (2024) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
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Quality perception of accounting firm customers
Mainardes, Emerson Wagner; Sousa, Gerlane da Silva - In: International journal of quality and service sciences 14 (2022) 4, pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0
Roh, Hye Young; Ali, Shujaat; Song, Hojun; Shin, Wan Seon - In: International journal of quality and service sciences 14 (2022) 2, pp. 157-177
Persistent link: https://www.econbiz.de/10013330606