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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
118
Service quality
118
Quality management
85
Qualitätsmanagement
84
Kundenzufriedenheit
60
Customer satisfaction
59
Consumer behaviour
32
Konsumentenverhalten
32
Beziehungsmarketing
25
Relationship marketing
25
Health care
17
Gesundheitsversorgung
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Krankenhaus
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Schweden
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Sweden
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Hospital
15
Hochschule
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Dienstleistungssektor
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Gesundheitswesen
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Health care system
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Higher education institution
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Service industry
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Product quality
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Produktqualität
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Customer service
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Kundenservice
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Performance measurement
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Performance-Messung
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Quality
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Arbeitszufriedenheit
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Beschwerdemanagement
8
Complaint management
8
Corporate culture
8
Innovation
8
Job satisfaction
8
Organisatorischer Wandel
8
Organizational change
8
Patienten
8
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174
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172
Conference paper
21
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5
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Bäckström, Ingela
5
Lilja, Johan
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Rönnbäck, Åsa
5
Svensson, Göran
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Edvardsson, Bo
4
Witell, Lars
4
Dahlgaard-Park, Su Mi
3
Elg, Mattias
3
Enquist, Bo
3
Eriksson, Henrik
3
Ingelsson, Pernilla
3
Lagrosen, Yvonne
3
Padin, Carmen
3
Palm, Klas
3
Raharjo, Hendry
3
Richardsson, Daniel
3
Tóth, Zsuzsanna Eszter
3
Aggarwal, Arun
2
Astrini, Nidya Judhi
2
Bouranta, Nancy
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard, Jens Jörn
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Dean, David
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Di Pietro, Laura
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Goh, Thong Ngee
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Gremyr, Ida
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Guglielmetti Mugion, Roberta
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He, Zhen
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Heriyati, Pantri
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Jónás, Tamás
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Karlsson, Margareta
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Lagrosen, Stefan
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Lapina, Inga
2
Longbottom, David
2
Nobi, Kamrunnisha
2
Pantouvakis, Angelos
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Pencarelli, Tonino
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Petzer, Daniel J.
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
660
International journal of productivity and quality management : IJPQM
543
International journal of production research
527
The TQM journal : the international review of organizational improvement
489
International journal of quality & reliability management
472
International journal of hospitality management
454
Journal of retailing and consumer services
352
Journal of business research : JBR
341
International journal of production economics
327
The service industries journal
317
SpringerLink / Bücher
311
Total quality management & business excellence
307
European journal of operational research : EJOR
295
International Journal of Quality & Reliability Management
260
International journal of business information systems : IJBIS
248
Quality management journal : QMJ
227
The journal of services marketing
214
Working paper / National Bureau of Economic Research, Inc.
202
NBER working paper series
200
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
181
NBER Working Paper
181
International journal of services and operations management
174
International journal of contemporary hospitality management
170
Journal of air transport management
152
Health care management review : HCM review
148
Services marketing quarterly
145
Journal of hospitality marketing & management
143
Cogent business & management
142
Management science : journal of the Institute for Operations Research and the Management Sciences
139
Tourism management : research, policies, practice
138
Business process management journal
136
Journal of Services Marketing
132
Journal of travel and tourism marketing
131
Technological forecasting & social change : an international journal
129
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
125
Europäische Hochschulschriften / 5
122
Information systems and e-business management : ISeB
121
Service business
121
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ECONIS (ZBW)
172
OLC EcoSci
2
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1
Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Tsimonis, …
- In:
International journal of quality and service sciences
4
(
2012
)
1
,
pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
Saved in:
2
Comprehensive quality assessment of Czech higher education institutions
Nenadál, Jaroslav
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 138-151
Persistent link: https://www.econbiz.de/10011400388
Saved in:
3
The paradigm shift to Business Excellence 2.0
Enquist, Bo
;
Johnson, Mikael
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 321-333
Persistent link: https://www.econbiz.de/10011400707
Saved in:
4
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
5
Course evaluation by importance-performance analysis and improving actions at the Budapest University of Technology and Economics
Tóth, Zsuzsanna Eszter
;
Jónás, Tamás
;
Bérces, Roland
; …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10009754718
Saved in:
6
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
7
Managing and improving service quality in higher education
Sharabi, Moshe
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 309-320
Persistent link: https://www.econbiz.de/10010127402
Saved in:
8
The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei
;
Wu, Pin-hong
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
Saved in:
9
A structural equation model of effective variables on service quality in capital industrial goods sector
Ghasemian, Seyed Hamid Reza
;
Azad, Naser
; …
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10010351494
Saved in:
10
ISO 9001 in health service sector : a review and future research proposal
Rakhmawati, Tri
;
Sik, Sumaedi
;
Astrini, Nidya Judhi
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 17-29
Persistent link: https://www.econbiz.de/10010351500
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