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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
57
Customer satisfaction
56
Consumer behaviour
33
Konsumentenverhalten
33
Quality management
33
Qualitätsmanagement
32
Beziehungsmarketing
26
Relationship marketing
26
Emotion
14
Gesundheitsversorgung
12
Health care
12
Krankenhaus
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Dienstleistungssektor
11
Hochschule
11
Hospital
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Service industry
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Higher education institution
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Beschwerdemanagement
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Complaint management
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Customer service
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Kundenservice
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Schweden
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Sweden
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Gesundheitswesen
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Health care system
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Product quality
8
Produktqualität
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Students
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Studierende
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Quality
7
Arbeitszufriedenheit
6
Job satisfaction
6
Patienten
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Patients
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Performance measurement
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Performance-Messung
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Services
6
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12
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Svensson, Göran
5
Edvardsson, Bo
3
Padin, Carmen
3
Rönnbäck, Åsa
3
Svari, Sander
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
Goussinsky, Ruhama
2
Grønholdt, Lars
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Martensen, Anne
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Witell, Lars
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Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
1
Agnihotri, Arpita
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
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International journal of quality and service sciences
International journal of hospitality management
530
Journal of business research : JBR
489
Journal of retailing and consumer services
466
NBER working paper series
388
Working paper / National Bureau of Economic Research, Inc.
348
The service industries journal
338
NBER Working Paper
325
Discussion paper series / IZA
320
The journal of services marketing
247
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
CESifo working papers
211
Tourism management : research, policies, practice
211
International journal of contemporary hospitality management
194
Health care management review : HCM review
182
Journal of hospitality marketing & management
176
Auditing : a journal of practice & theory
175
Journal of travel and tourism marketing
168
Journal of health economics
160
SpringerLink / Bücher
158
Services marketing quarterly
157
IZA Discussion Paper
156
Journal of air transport management
144
Cogent business & management
141
Journal of Services Marketing
133
Working paper
130
Journal of business ethics : JOBE
129
The TQM journal : the international review of organizational improvement
129
Service business
124
Psychology & marketing
122
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
118
Journal of service research : JSR
117
International journal of productivity and quality management : IJPQM
114
IZA Discussion Papers
113
International journal of quality & reliability management
113
International journal of services and operations management
109
Journal of health organization and management
109
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
108
Journal of service management
107
CESifo Working Paper
106
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ECONIS (ZBW)
120
OLC EcoSci
2
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1
Variations in user-oriented elderly care : a multilevel approach
Kazemi, Ali
;
Kajonius, Petri
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 138-147
Persistent link: https://www.econbiz.de/10011762932
Saved in:
2
The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman
;
Kamariah, Najmi
;
Saleh, Ariyanti
; …
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
Saved in:
3
Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and service quality of care
Slåtten, Terje
;
Lien, Gudbrand
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10013330610
Saved in:
4
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
5
Can emotional scaling methods improve quality in services?
Longbottom, David
;
Modjahedi, Amir
- In:
International journal of quality and service sciences
5
(
2013
)
4
,
pp. 364-381
Persistent link: https://www.econbiz.de/10010227706
Saved in:
6
Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen
;
Padin, Carmen
;
Sosa Varela, Juan Carlos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
Saved in:
7
Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
Saved in:
8
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
9
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
10
Ethics and lean management : a paradox?
Ljungblom, Mia
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 191-202
Persistent link: https://www.econbiz.de/10010404602
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