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Variations in user-oriented elderly care : a multilevel approach
Kazemi, Ali; Kajonius, Petri - In: International journal of quality and service sciences 9 (2017) 2, pp. 138-147
Persistent link: https://www.econbiz.de/10011762932
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The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman; Kamariah, Najmi; Saleh, Ariyanti; … - In: International journal of quality and service sciences 9 (2017) 2, pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
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Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and service quality of care
Slåtten, Terje; Lien, Gudbrand - In: International journal of quality and service sciences 14 (2022) 2, pp. 197-216
Persistent link: https://www.econbiz.de/10013330610
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Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai; Vinh Van Thai - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
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Can emotional scaling methods improve quality in services?
Longbottom, David; Modjahedi, Amir - In: International journal of quality and service sciences 5 (2013) 4, pp. 364-381
Persistent link: https://www.econbiz.de/10010227706
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Negative emotions in Mexican, Puerto Rican and Spanish hospitals : a multinational assessment of service settings
Otero-Neira, Carmen; Padin, Carmen; Sosa Varela, Juan Carlos - In: International journal of quality and service sciences 8 (2016) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10011558917
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Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje - In: International journal of quality and service sciences 3 (2011) 1, pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
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Understanding negative emotions in services through teleological actions
Padin, Carmen; Svensson, Göran - In: International journal of quality and service sciences 9 (2017) 1, pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
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Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus - In: International journal of quality and service sciences 14 (2022) 1, pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
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Ethics and lean management : a paradox?
Ljungblom, Mia - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 191-202
Persistent link: https://www.econbiz.de/10010404602