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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
32
Qualitätsmanagement
31
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
23
Relationship marketing
23
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Hochschule
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Hospital
11
Higher education institution
10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
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Beschwerdemanagement
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Complaint management
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Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
5
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Article
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12
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Svensson, Göran
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Edvardsson, Bo
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Padin, Carmen
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Rönnbäck, Åsa
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Astrini, Nidya Judhi
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Brege, Staffan
2
Cini, Daniela
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Dadfar, Hossein
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Dahlgaard-Park, Su Mi
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Dean, David
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Enquist, Bo
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He, Zhen
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Karlsson, Margareta
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Longbottom, David
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Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
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Slåtten, Terje
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Splendiani, Simone
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Svari, Sander
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Witell, Lars
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Zhang, Min
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Abdi, Adel
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Abdirad, Maryam
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Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
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Ahasanul Haque
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Al-Kilani, Mohammad Hani
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Al-Refai, Abd Al-Aziz Hamed
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Ali, Shujaat
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Amorim, Marlene
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International journal of quality and service sciences
Bangladesh journal of political economy
689
The Bangladesh development studies : the journal of the Bangladesh Institute of Development Studies
568
International journal of hospitality management
437
Journal of retailing and consumer services
338
The service industries journal
307
Journal of business research : JBR
260
International journal of Islamic and Middle Eastern finance and management
239
NBER working paper series
239
Working paper / National Bureau of Economic Research, Inc.
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
The journal of services marketing
212
NBER Working Paper
210
World Bank E-Library Archive
197
Policy research working paper : WPS
192
Auditing : a journal of practice & theory
174
MPRA Paper
170
International journal of contemporary hospitality management
162
Discussion paper series / IZA
156
SpringerLink / Bücher
152
International journal of economics and financial issues : IJEFI
150
Cogent business & management
147
Services marketing quarterly
142
Journal of hospitality marketing & management
139
Journal of air transport management
136
IMF Staff Country Reports
135
Journal of Services Marketing
130
Research report / Bangladesh Institute of Development Studies
129
The TQM journal : the international review of organizational improvement
128
Springer eBook Collection
127
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
121
International journal of productivity and quality management : IJPQM
120
International journal of economics and finance
119
International journal of quality & reliability management
115
World Bank Policy Research Working Paper
114
Applied economics
112
Service business
111
Humanomics
109
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ECONIS (ZBW)
112
OLC EcoSci
2
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1
Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia
Rafikul Islam
;
Selim Ahmed
;
Dzuljastri Abdul Razak
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 424-441
Persistent link: https://www.econbiz.de/10011448219
Saved in:
2
Barriers to bank customers' intention to fully adopt digital payment methods
Dimitrova, Irina
;
Öhman, Peter
;
Yazdanfar, Darush
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 16-36
Persistent link: https://www.econbiz.de/10013537622
Saved in:
3
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
4
Investigation of customer satisfaction in student food service : an example of student cafeteria in NHH
Xi, Liang
;
Zhang, Shuai
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 113-124
Persistent link: https://www.econbiz.de/10003915118
Saved in:
5
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
Saved in:
6
Service quality implementation : problems and solutions
Sharabi, Moshe
;
Davidow, Moshe
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
Saved in:
7
Understanding professional service delivery
Walsh, Kate
;
Gordon, Judith R.
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 217-238
Persistent link: https://www.econbiz.de/10003996748
Saved in:
8
Service quality in higher education : a review and research agenda
Sultan, Parves
;
Wong, Ho Yin
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003996755
Saved in:
9
Customers' experiences of co-creation during service innovation
Sjödin, Carina
;
Kristensson, Per
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10009573201
Saved in:
10
A model for assessing consumer perceptions of quality
Kenyon, George
;
Sen, Kabir
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10009573202
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