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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Quality management
82
Qualitätsmanagement
81
Kundenzufriedenheit
58
Customer satisfaction
57
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
24
Relationship marketing
24
Schweden
16
Sweden
16
Health care
15
Gesundheitsversorgung
14
Hochschule
14
Krankenhaus
14
Higher education institution
13
Hospital
13
Gesundheitswesen
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Health care system
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Dienstleistungssektor
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Product quality
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Produktqualität
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Service industry
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Performance measurement
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Performance-Messung
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Quality
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Beschwerdemanagement
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Bibliometrics
8
Bibliometrie
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Complaint management
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Customer service
8
Innovation
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Kundenservice
8
Organisatorischer Wandel
8
Organizational change
8
Students
8
Studierende
8
Arbeitszufriedenheit
7
Corporate culture
7
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Bäckström, Ingela
5
Lilja, Johan
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Rönnbäck, Åsa
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Svensson, Göran
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Edvardsson, Bo
4
Witell, Lars
4
Dahlgaard-Park, Su Mi
3
Elg, Mattias
3
Enquist, Bo
3
Eriksson, Henrik
3
Ingelsson, Pernilla
3
Lagrosen, Yvonne
3
Padin, Carmen
3
Palm, Klas
3
Raharjo, Hendry
3
Richardsson, Daniel
3
Tóth, Zsuzsanna Eszter
3
Astrini, Nidya Judhi
2
Bouranta, Nancy
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard, Jens Jörn
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Dean, David
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Di Pietro, Laura
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Goh, Thong Ngee
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Gremyr, Ida
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Guglielmetti Mugion, Roberta
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He, Zhen
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Heriyati, Pantri
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Jónás, Tamás
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Karlsson, Margareta
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Lagrosen, Stefan
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Lapina, Inga
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Longbottom, David
2
Pantouvakis, Angelos
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Pencarelli, Tonino
2
Petzer, Daniel J.
2
Poksinska, Bozena
2
Psomas, Evangelos
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
532
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
465
International journal of hospitality management
425
International journal of production research
379
Journal of retailing and consumer services
333
The service industries journal
312
Total quality management & business excellence
307
Journal of business research : JBR
275
International Journal of Quality & Reliability Management
255
NBER working paper series
242
Working paper / National Bureau of Economic Research, Inc.
242
International journal of production economics
241
Quality management journal : QMJ
225
NBER Working Paper
212
The journal of services marketing
210
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
178
International journal of contemporary hospitality management
168
International journal of services and operations management
161
Serie de documentos de trabajo
161
SpringerLink / Bücher
147
Economía : revista del Departamento de Economía, Pontificia Universidad Católica del Perú
146
Discussion paper series / IZA
144
Services marketing quarterly
143
Journal of air transport management
140
Health care management review : HCM review
139
Journal of hospitality marketing & management
139
Working paper
132
Journal of Services Marketing
131
Tourism management : research, policies, practice
130
European journal of operational research : EJOR
127
Cogent business & management
126
Journal of travel and tourism marketing
122
The TQM Magazine
118
Documento de trabajo / Pontifícia Universidad Católica del Perú, Departamento de Economía
117
Service business
117
Apuntes / Centro de Investigación de la Universidad del Pacífico : revista de ciencias sociales
104
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ECONIS (ZBW)
161
OLC EcoSci
2
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1
Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Tsimonis, …
- In:
International journal of quality and service sciences
4
(
2012
)
1
,
pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
Saved in:
2
Comprehensive quality assessment of Czech higher education institutions
Nenadál, Jaroslav
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 138-151
Persistent link: https://www.econbiz.de/10011400388
Saved in:
3
The paradigm shift to Business Excellence 2.0
Enquist, Bo
;
Johnson, Mikael
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 321-333
Persistent link: https://www.econbiz.de/10011400707
Saved in:
4
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
5
Course evaluation by importance-performance analysis and improving actions at the Budapest University of Technology and Economics
Tóth, Zsuzsanna Eszter
;
Jónás, Tamás
;
Bérces, Roland
; …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10009754718
Saved in:
6
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
7
Managing and improving service quality in higher education
Sharabi, Moshe
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 309-320
Persistent link: https://www.econbiz.de/10010127402
Saved in:
8
The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei
;
Wu, Pin-hong
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
Saved in:
9
A structural equation model of effective variables on service quality in capital industrial goods sector
Ghasemian, Seyed Hamid Reza
;
Azad, Naser
; …
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10010351494
Saved in:
10
ISO 9001 in health service sector : a review and future research proposal
Rakhmawati, Tri
;
Sik, Sumaedi
;
Astrini, Nidya Judhi
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 17-29
Persistent link: https://www.econbiz.de/10010351500
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