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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Quality management
82
Qualitätsmanagement
81
Kundenzufriedenheit
58
Customer satisfaction
57
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
24
Relationship marketing
24
Hochschule
16
Schweden
16
Sweden
16
Health care
15
Higher education institution
15
Gesundheitsversorgung
14
Krankenhaus
14
Hospital
13
Gesundheitswesen
11
Health care system
11
Dienstleistungssektor
10
Product quality
10
Produktqualität
10
Service industry
10
Performance measurement
9
Performance-Messung
9
Quality
9
Students
9
Studierende
9
Beschwerdemanagement
8
Bibliometrics
8
Bibliometrie
8
Complaint management
8
Customer service
8
Higher education
8
Innovation
8
Kundenservice
8
Organisatorischer Wandel
8
Organizational change
8
Arbeitszufriedenheit
7
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69
Free
5
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Article
165
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Article in journal
163
Aufsatz in Zeitschrift
163
Conference paper
21
Konferenzbeitrag
21
Case study
5
Fallstudie
5
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English
165
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Bäckström, Ingela
5
Lilja, Johan
5
Rönnbäck, Åsa
5
Svensson, Göran
5
Edvardsson, Bo
4
Witell, Lars
4
Dahlgaard-Park, Su Mi
3
Elg, Mattias
3
Enquist, Bo
3
Eriksson, Henrik
3
Ingelsson, Pernilla
3
Lagrosen, Yvonne
3
Padin, Carmen
3
Palm, Klas
3
Raharjo, Hendry
3
Richardsson, Daniel
3
Slåtten, Terje
3
Tóth, Zsuzsanna Eszter
3
Astrini, Nidya Judhi
2
Bouranta, Nancy
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard, Jens Jörn
2
Dean, David
2
Di Pietro, Laura
2
Goh, Thong Ngee
2
Gremyr, Ida
2
Guglielmetti Mugion, Roberta
2
He, Zhen
2
Heriyati, Pantri
2
Jónás, Tamás
2
Karlsson, Margareta
2
Lagrosen, Stefan
2
Lapina, Inga
2
Lien, Gudbrand
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
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Published in...
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International journal of quality and service sciences
Discussion paper series / IZA
1,876
NBER working paper series
1,239
Working paper / National Bureau of Economic Research, Inc.
1,088
IZA Discussion Paper
1,042
NBER Working Paper
1,021
IZA Discussion Papers
677
Economics of education review
659
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
512
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
458
International journal of hospitality management
434
CESifo working papers
427
International journal of production research
397
Working paper
371
Discussion paper / Centre for Economic Policy Research
336
Journal of retailing and consumer services
336
The service industries journal
315
Total quality management & business excellence
303
Journal of business research : JBR
301
World Bank E-Library Archive
258
International Journal of Quality & Reliability Management
255
Policy research working paper : WPS
245
International journal of production economics
243
Discussion paper
240
Applied economics
231
Labour economics : official journal of the European Association of Labour Economists
231
Education economics
224
Quality management journal : QMJ
223
The journal of services marketing
211
European journal of operational research : EJOR
200
SpringerLink / Bücher
193
CESifo Working Paper
186
International journal of six sigma and competitive advantage : IJSSCA
186
Discussion papers / CEPR
185
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
179
CESifo Working Paper Series
167
International journal of services and operations management
165
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ECONIS (ZBW)
163
OLC EcoSci
2
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1
A proposed model for measuring service quality in secondary education
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 335-351
Persistent link: https://www.econbiz.de/10008758763
Saved in:
2
Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Tsimonis, …
- In:
International journal of quality and service sciences
4
(
2012
)
1
,
pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
Saved in:
3
Comprehensive quality assessment of Czech higher education institutions
Nenadál, Jaroslav
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 138-151
Persistent link: https://www.econbiz.de/10011400388
Saved in:
4
The paradigm shift to Business Excellence 2.0
Enquist, Bo
;
Johnson, Mikael
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 321-333
Persistent link: https://www.econbiz.de/10011400707
Saved in:
5
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
6
Course evaluation by importance-performance analysis and improving actions at the Budapest University of Technology and Economics
Tóth, Zsuzsanna Eszter
;
Jónás, Tamás
;
Bérces, Roland
; …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10009754718
Saved in:
7
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
8
Managing and improving service quality in higher education
Sharabi, Moshe
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 309-320
Persistent link: https://www.econbiz.de/10010127402
Saved in:
9
The impact of customer knowledge and customer relationship management on service quality
Tseng, Shu-mei
;
Wu, Pin-hong
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010351476
Saved in:
10
A structural equation model of effective variables on service quality in capital industrial goods sector
Ghasemian, Seyed Hamid Reza
;
Azad, Naser
; …
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10010351494
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