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The effect of emotional provider support on angry versus anxious consumers
Menon, Kalyani; Dubé, Laurette - In: International journal of research in marketing : IJRM ; … 24 (2007) 3, pp. 268
Persistent link: https://www.econbiz.de/10007765861
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Beyond close vs. distant ties : understanding post-service sharing of information with close, exchange, and hybrid ties
Menon, Kalyani; Ranaweera, Chatura - In: International journal of research in marketing : IJRM ; … 35 (2018) 1, pp. 154-169
Persistent link: https://www.econbiz.de/10011816991
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Should consumer attitudes be reduced to their affective and cognitive bases? Validation of a hierarchical model
Dubé, Laurette; Cervellon, Marie-Cécile; Jingyuan, Han - In: International journal of research in marketing : IJRM ; … 20 (2003) 3, pp. 259-272
Persistent link: https://www.econbiz.de/10006168849
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Capturing the dynamics of in-process consumption emotions and satisfaction in extended service transactions
Dubé, Laurette; Morgan, Michael S. - In: International journal of research in marketing : IJRM ; … 15 (1998) 4, pp. 309-320
Persistent link: https://www.econbiz.de/10006199072