The effect of emotional provider support on angry versus anxious consumers
| Year of publication: |
2007
|
|---|---|
| Authors: | Menon, Kalyani ; Dubé, Laurette |
| Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 6226917. - Vol. 24.2007, 3, p. 268
|