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How to solve product-harm crises in retailing? : empirical insights from service recovery and negative publicity research
Standop, Dirk; Grunwald, Guido - In: International journal of retail & distribution management 37 (2009) 11, pp. 915-932
Persistent link: https://www.econbiz.de/10009521952
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The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.; Andreau, Luisa; Hanks, Lydia; Kim, … - In: International journal of retail & distribution management 41 (2013) 1, pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
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An investigation of Chinese consumers' outshopping motives from a culture perspective : implications for retail and distribution
Wang, Yong Jian; Doss, Samuel K.; Guo, Chiquan; Li, Wenjing - In: International journal of retail & distribution management 38 (2010) 6/7, pp. 423-442
Persistent link: https://www.econbiz.de/10003988586
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Does formality matter? : effects of employee clothing formality on consumers' service quality expectations and store image perceptions
Yan, Ruoh-nan; Yurchisin, Jennifer; Watchravesringkan, … - In: International journal of retail & distribution management 39 (2011) 5, pp. 346-362
Persistent link: https://www.econbiz.de/10009155492
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Customer responses to waits for online banking service delivery
Demoulin, Nathalie T. M.; Djelassi, Souad - In: International journal of retail & distribution management 41 (2013) 6, pp. 442-460
Persistent link: https://www.econbiz.de/10009770727
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Shopping in downtown : the effect of urban environment on service quality perception and behavioural intentions
De Nisco, Alessandro; Warnaby, Gary - In: International journal of retail & distribution management 41 (2013) 9, pp. 654-670
Persistent link: https://www.econbiz.de/10009788898
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Measuring the perceived value of malls in a non-Western context : the case of the UAE
El-Adly, Mohammed Ismail; Eid, Riyad - In: International journal of retail & distribution management 43 (2015) 9, pp. 849-869
Persistent link: https://www.econbiz.de/10011456588
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The effect of gaze on consumers' encounter evaluation
Andersson, Pernille; Wästlund, Erik; Kristensson, Per - In: International journal of retail & distribution management 44 (2016) 4, pp. 372-396
Persistent link: https://www.econbiz.de/10011515570
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Small town centre attractiveness : evidence from Sweden
Wahlberg, Olof - In: International journal of retail & distribution management 44 (2016) 4, pp. 465-488
Persistent link: https://www.econbiz.de/10011515608
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Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh; Foster, Carley; Woodall, Tony - In: International journal of retail & distribution management 42 (2014) 9, pp. 839-859
Persistent link: https://www.econbiz.de/10010417705