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Where do customer loyalties really lie, and why? : gender differences in store loyalty
Audrain-Pontevia, Anne-Françoise; Vanhuele, Marc - In: International journal of retail & distribution management 44 (2016) 8, pp. 799-813
Persistent link: https://www.econbiz.de/10011615488
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Understanding loyalty in multichannel retailing : the role of brand trust and brand attachment
Frasquet Deltoro, Marta; Mollá Descals, Alejandro; … - In: International journal of retail & distribution management 45 (2017) 6, pp. 608-625
Persistent link: https://www.econbiz.de/10011747850
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Managing consumer complaints : differences and similarities among heterogeneous retailers
Hansen, Torben; Wilke, Ricky; Zaichkowsky, Judith Lynne - In: International journal of retail & distribution management 38 (2010) 1, pp. 6-23
Persistent link: https://www.econbiz.de/10003940588
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Effects of online store attributes on customer satisfaction and repurchase intentions
Dholakia, Ruby R.; Zhao, Miao - In: International journal of retail & distribution management 38 (2010) 6/7, pp. 482-496
Persistent link: https://www.econbiz.de/10003988611
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Distribution systems, loyalty and performance
Chen, Mei Su; Lai, Gene C. - In: International journal of retail & distribution management 38 (2010) 9, pp. 698-718
Persistent link: https://www.econbiz.de/10008651868
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Localisation as a marketing strategy for small retailers
Coca-Stefaniak, J. Andres; Parker, Cathy; Rees, Patricia - In: International journal of retail & distribution management 38 (2010) 9, pp. 677-697
Persistent link: https://www.econbiz.de/10008651869
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Post-adoption online shopping continuance
Liu, Chuanlan; Forsythe, Sandra - In: International journal of retail & distribution management 38 (2010) 2/3, pp. 97-114
Persistent link: https://www.econbiz.de/10003964415
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Loyalty marketing and loyalty cards : a study of the Italian market
Cedrola, Elena; Memmo, Sabrina - In: International journal of retail & distribution management 38 (2010) 2/3, pp. 205-225
Persistent link: https://www.econbiz.de/10003964447
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Measuring service quality in retail loyalty programmes (LPSQual) : implications for retailers' retention strategies
Nor Asiah Omar; Musa, Rosidah - In: International journal of retail & distribution management 39 (2011) 10, pp. 759-784
Persistent link: https://www.econbiz.de/10009376916
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Factors determining inshopping in rural US communities : consumers' and retailers' perceptions
Mullis, Katy; Kim, Minjeong - In: International journal of retail & distribution management 39 (2011) 5, pp. 326-345
Persistent link: https://www.econbiz.de/10009155493