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Shopping app features : influencing the download and use intention

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Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel

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Special issue: developing customer value across contemporary retail channels : new insights and future directions

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Overall satisfaction formation across channels : an empirical study

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Omnichannel retailing : exploring future research avenues in retail marketing and distribution management

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Webrooming as the new retail experience : a smart-shopping perspective

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Exploring channel switching in the aftermath of the Covid-19 pandemic : are shoppers all driven by the same motivations?

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Does cross-channel consistency always create brand loyalty in omni-channel retailing?

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Dynamic capabilities in the realisation of omnichannel retailing

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