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The qualitative satisfaction model
Stauss, Bernd; Neuhaus, Patricia - In: International journal of service industry management : IJSIM 8 (1997) 3-4, pp. 236-249
Persistent link: https://www.econbiz.de/10007129593
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Customer frustration in loyalty programs
Stauss, Bernd; Schmidt, Maxie; Schoeler, Andreas - In: International journal of service industry management : IJSIM 16 (2005) 3-4, pp. 229-252
Persistent link: https://www.econbiz.de/10007097675
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Customer frustration in loyalty programs
Stauss, Bernd; Schmidt, Maxie; Schoeler, Andreas - In: International journal of service industry management : IJSIM 16 (2005) 3, pp. 229-252
Persistent link: https://www.econbiz.de/10007098104
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Retention effects of a customer club
Stauss, Bernd; Chojnacki, Klaus; Decker, Alexander; … - In: International journal of service industry management : IJSIM 12 (2001) 1, pp. 7-19
Persistent link: https://www.econbiz.de/10007114628