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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Gastronomie"
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Dienstleistungsqualität
Gastronomie
Consumer behaviour
485
Konsumentenverhalten
485
Customer satisfaction
154
Kundenzufriedenheit
154
Beziehungsmarketing
152
Relationship marketing
152
Service quality
126
Brand management
95
Markenführung
95
Hotel industry
84
Hotellerie
84
Brand image
83
Markenimage
83
Restaurant industry
64
Brand
54
Markenartikel
54
Social Web
49
Social web
49
Viral marketing
48
Virales Marketing
48
Emotion
45
Internet marketing
45
Online-Marketing
45
Online retailing
43
Online-Handel
43
Confidence
34
Vertrauen
34
Beschwerdemanagement
32
Complaint management
32
trust
26
Holiday behaviour
24
Urlaubsverhalten
24
Marketing management
23
Marketingmanagement
23
E-commerce
22
Electronic Commerce
22
Innovation adoption
22
Innovationsakzeptanz
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1
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Article
161
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161
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English
161
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Line, Nathaniel D.
4
Jin, Naehyun Paul
3
Mattila, Anna S.
3
Abdul Rahman
2
Ahn, Jiseon
2
Amin, Muslim
2
Assaker, Guy
2
Behnke, Carl
2
Cham Tat Huei
2
Chuah, Stephanie Hui-wen
2
Cobanoglu, Cihan
2
DiPietro, Robin B.
2
Ekinci, Yuksel
2
Eugene Cheng-xi Aw
2
Fan, Alei
2
Goh, Ben
2
Guéguen, Nicolas
2
Han, Heesup
2
Hanks, Lydia
2
Hsu, Hsuan
2
Jacob, Céline
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Lo, Ada
2
Miao, Li
2
Norzalita Abd Aziz
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Raab, Carola
2
Rizomyliotis, Ioannis
2
Ro, Heejung
2
Ryu, Kisang
2
Salehi-Esfahani, Saba
2
Sreejesh, S.
2
Yoon, Donghwan
2
Abubakar, Binta
1
Ahlawat, Pardeep K.
1
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International journal of services, economics and management
Journal of hospitality marketing & management
Journal of strategic marketing
International journal of hospitality management
377
Journal of retailing and consumer services
246
International journal of contemporary hospitality management
132
Journal of business research : JBR
129
The journal of services marketing
112
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of travel and tourism marketing
72
The service industries journal
70
Services marketing quarterly
67
Cogent business & management
50
Journal of service research : JSR
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
41
Tourism management : research, policies, practice
41
Journal of air transport management
39
Asia Pacific journal of marketing and logistics
37
Journal of service management
32
Psychology & marketing
31
International journal of quality and service sciences
29
Journal of hospitality and tourism insights
29
The international journal of bank marketing : IJBM
29
The TQM journal : the international review of organizational improvement
27
International journal of services and operations management
26
Journal of service research
25
European journal of marketing : EJM
24
Journal of retailing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
International journal of quality & reliability management
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of Islamic marketing
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
161
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1
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
2
Impact of
brand
experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
3
Antecedents and the mediating effect of customer-restaurant
brand
identification
Han, Sung Ho
;
Ekinci, Yuksel
;
Chen, Cheng-Hao Steve
; …
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 202-220
Persistent link: https://www.econbiz.de/10012256129
Saved in:
4
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
5
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
6
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
7
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
8
Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng
;
Cham Tat Huei
;
Dent, Michael M.
; …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
Saved in:
9
Food and beverage industry in a pandemic context
Pereira, Leandro
;
Couto, Margarida
;
Costa, Renato J. …
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 152-181
Persistent link: https://www.econbiz.de/10013257736
Saved in:
10
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
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