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An empirical examination of benefits from implementing integrated management systems ( IMS)
Zeng, S. X.; Xie, X. M.; Tam, C. M.; Shen, L. Y. - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 173-186
Persistent link: https://www.econbiz.de/10008986615
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Health-care quality management using the MBHCP excellence model
Lee, Sang M.; Lee, Donhee; Olson, David L. - In: Total quality management & business excellence : an … 24 (2013) 2, pp. 119-137
Persistent link: https://www.econbiz.de/10009723449
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Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
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An empirical investigation of the relationship between Six Sigma practices and organisational innovation
He, Zhen; Deng, Yujia; Zhang, Min; Zu, Xingxing; … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 459-480
Persistent link: https://www.econbiz.de/10011723701
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Examining relationships between quality management and organisational performance in transitional economies
Delić, Milan; Radlovački, Vladan; Kamberović, Bato; … - In: Total quality management & business excellence : an … 25 (2014) 4, pp. 367-382
Persistent link: https://www.econbiz.de/10010245989
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Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy; Collier, David A.; Jayaraman, Vaidy - In: International journal of services and operations management 28 (2017) 3, pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
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Assuring quality at the source with varying worker skills : economic justification of the online repair policy
Shin, Dooyoung; Min, Ho-key - In: International journal of services and operations management 4 (2008) 6, pp. 709-729
Persistent link: https://www.econbiz.de/10003765133
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Costs of quality and maintenance : improvement approaches
Weinstein, Larry; Vokurka, Robert J.; Graman, Gregory A. - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 497-507
Persistent link: https://www.econbiz.de/10003881266
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Lean management practices in the pharmaceutical industry
Gebauer, Heiko; Kickuth, Michael; Friedli, Thomas - In: International journal of services and operations management 5 (2009) 4, pp. 463-481
Persistent link: https://www.econbiz.de/10003858267
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Transfer of total productive maintenance practice to supply chain
Chong, Mei Yong; Chin, Jeng Feng; Hamzah, Halim Shah - In: Total quality management & business excellence : an … 23 (2012) 4, pp. 467-488
Persistent link: https://www.econbiz.de/10009554413