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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
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An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
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Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J. - In: International journal of services and operations management 13 (2012) 4, pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
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Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability
Kim, Bowon; Kim, Sunghak - In: International journal of services and operations management 25 (2016) 1, pp. 21-47
Persistent link: https://www.econbiz.de/10011593358
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E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil; Dash, Manoj Kumar - In: International journal of services and operations management 22 (2015) 3, pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
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Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed; Lü, Kevin; Li, Xiaoying - In: International journal of services and operations management 34 (2019) 1, pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
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Expanding the quality paradigm for contemporary realignment : an ethics perspective
Babbar, Sunil; Koufteros, Xenophon; Jayaram, Jayanth - In: International journal of services and operations management 12 (2012) 3, pp. 309-331
Persistent link: https://www.econbiz.de/10009574592
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A framework for service quality improvement in multi-stage processes
Roy, Sheila; Mukherjee, Indrajit - In: International journal of services and operations management 21 (2015) 2, pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
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An integrated approach for service quality improvement in medical tourism : an Indian perspective
Debata, Bikash Ranjan; Patnaik, Bhaswati; Mahapatra, … - In: International journal of services and operations management 13 (2012) 1, pp. 119-145
Persistent link: https://www.econbiz.de/10009628966