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Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy; Collier, David A.; Jayaraman, Vaidy - In: International journal of services and operations management 28 (2017) 3, pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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An empirical study on integrated manufacturing system practiced in Indian industries : a structural equation modelling approach
Paranitharan, K. P.; Babu, T. Ramesh - In: International journal of services and operations management 34 (2019) 2, pp. 259-277
Persistent link: https://www.econbiz.de/10012154634
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An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung; Park, Byeonghwa - In: International journal of services and operations management 24 (2016) 2, pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
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Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
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An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
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Strategic considerations of advanced manufacturing technologies in two developing countries : a coalignment analysis
Mora-Monge, Carlo A.; Rao, S. Subba; González, Marvin E. - In: International journal of services and operations management 3 (2007) 4, pp. 444-459
Persistent link: https://www.econbiz.de/10003543801
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Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J. - In: International journal of services and operations management 13 (2012) 4, pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
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The influence of operational flexibility on hospital performance results : a structural equation modelling (SEM) approaches
Main, Naser Alolayyan; Khairul Anuar Mohd Ali; Fazli Idris - In: International journal of services and operations management 13 (2012) 4, pp. 478-497
Persistent link: https://www.econbiz.de/10009670808
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Supply chain strategy and organisational performance : role of core operational functions
Jajja, Muhammad Shakeel Sadiq; Brah, Shaukat Ali; … - In: International journal of services and operations management 17 (2014) 3, pp. 330-349
Persistent link: https://www.econbiz.de/10010389421