//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Self-service activities and le...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
33
Service industry
33
Dienstleistungsqualität
14
Service quality
14
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
7
Consumer behaviour
7
Konsumentenverhalten
7
Quality management
7
Qualitätsmanagement
7
Relationship marketing
7
Lieferkette
5
Supply chain
5
Betriebliche Wertschöpfung
4
India
4
Indien
4
Industrie
4
Manufacturing industries
4
Resource-based view
4
Ressourcenorientierter Ansatz
4
Selbstbedienung
4
Self-service
4
Value creation
4
service quality
4
AHP approach
3
AHP-Verfahren
3
Business process management
3
Confidence
3
Dienstleistungsmanagement
3
Prozessmanagement
3
Service management
3
Vertrauen
3
services
3
supply chain management
3
Bundling strategy
2
Competitive advantage
2
Customer integration
2
Customer service
2
DEA
2
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
37
Type of publication (narrower categories)
All
Article in journal
37
Aufsatz in Zeitschrift
37
Case study
2
Fallstudie
2
Language
All
English
37
Author
All
Huiskonen, Janne
2
Karppinen, Henri
2
Seppänen, Kaisa
2
Smith, Alan D.
2
Abu Bakar Sade
1
Ahmed, Owais
1
Airola, Merja
1
Alsaggaf, Mohammed
1
Aminudin, Norsiah
1
Anbanandam, Ramesh
1
Anning-Dorson, Thomas
1
Azhar, Tashfeen
1
Becker, Jörg
1
Beverungen, Daniel
1
Bordoloi, Sanjeev K.
1
Breuker, Dominic
1
Chang, Lan-Fang
1
Chinchilla, Andrés
1
DeSouza, Arthur
1
Dietrich, Hanns-Alexander
1
Ewing, Bradley T.
1
Fazli Idris
1
Franceschini, Fiorenzo
1
Ganesan, P.
1
Gill, Avninder
1
Gleich, Ronald
1
Gomes, Carlos Francisco
1
Gupta, V. K.
1
Haddud, Abubaker
1
Hasliza Hassan
1
Hassan, Mohd Ezani Mat
1
Hsu, Chao-Chun
1
Huang, Cheng-Hung
1
Häkkinen, Kai
1
Jacob, Jayanth
1
Kettunen, Outi
1
Kosaka, Michitaka
1
Leite, Maria Silene Alexandre
1
Li, Xiaoying
1
Lia, Wen-Hung
1
more ...
less ...
Published in...
All
International journal of services and operations management
The service industries journal
286
Journal of business research : JBR
109
The journal of services marketing
99
SpringerLink / Bücher
84
Service business
67
Journal of service management
64
International journal of production economics
61
Journal of retailing and consumer services
57
Journal of service research : JSR
57
Industrial marketing management : the international journal for industrial and high-tech firms
54
NBER working paper series
53
International journal of hospitality management
44
International journal of services technology and management
43
NBER Working Paper
40
Discussion paper
39
Services marketing quarterly
39
Working paper / National Bureau of Economic Research, Inc.
39
Structural change and economic dynamics : SC+ED
38
Applied economics
37
Working paper
35
European journal of operational research : EJOR
34
Policy research working paper : WPS
34
Regional studies
33
Discussion paper series / IZA
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
Discussion paper / Centre for Economic Policy Research
29
Journal of service research
29
ifo Schnelldienst
29
Applied economics letters
28
Europäische Hochschulschriften / 5
28
Springer eBook Collection
28
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
27
Technological forecasting & social change : an international journal
27
ZEW discussion papers
27
IMF working papers
26
International journal of production research
26
Managing service quality : MSQ ; an international journal
26
more ...
less ...
Source
All
ECONIS (ZBW)
37
Showing
1
-
10
of
37
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Self-Service Technologies (SSTs): determinants of adoption and its post-usage outcomes from a focal company perspective
Yang, Mark
;
Park, Ki-hyun
- In:
International journal of services and operations management
8
(
2011
)
3
,
pp. 305-321
Persistent link: https://www.econbiz.de/10008988439
Saved in:
2
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
3
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
4
Customer self-service platform : the next practice for servitization of manufacturing
Nie, Yong
;
Kosaka, Michitaka
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 259-273
Persistent link: https://www.econbiz.de/10011636430
Saved in:
5
Strategic framework for managing forces of continuity and change in innovation and risk management in service sector : a study of service industry in India
Gupta, V. K.
- In:
International journal of services and operations management
23
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011559949
Saved in:
6
The management of service innovation : an empirical investigation
Seegy, Ulrike
;
Gleich, Ronald
;
Wald, Andreas
;
Mudde, Paul A.
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 672-686
Persistent link: https://www.econbiz.de/10003765128
Saved in:
7
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
8
Worker compensation and macroeconomic shocks in service- and goods-producing sectors
Ewing, Bradley T.
;
Thompson, Mark A.
- In:
International journal of services and operations management
3
(
2007
)
4
,
pp. 411-426
Persistent link: https://www.econbiz.de/10003543785
Saved in:
9
Leadership, trust, and marketing effectiveness in service businesses
Luu Trong Tuan
- In:
International journal of services and operations management
10
(
2011
)
4
,
pp. 449-466
Persistent link: https://www.econbiz.de/10009382410
Saved in:
10
Investigating the main problems in implementing Lean in supply chains of service companies
Portioli-Staudacher, Alberto
;
Tantardini, Marco
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10009427742
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->