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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Quality management
88
Qualitätsmanagement
88
Customer satisfaction
63
Kundenzufriedenheit
63
India
42
Indien
42
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
35
Konsumentenverhalten
35
service quality
34
Lieferantenmanagement
31
Lieferkette
31
Supplier relationship management
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Supply chain
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Performance measurement
19
Performance-Messung
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Industrie
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Manufacturing industries
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customer satisfaction
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Dienstleistungssektor
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Service industry
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Factor analysis
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Faktorenanalyse
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Gesundheitswesen
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Health care system
11
Lean Production
11
Lean production
11
Betriebliche Wertschöpfung
10
SERVQUAL
10
TQM
10
USA
10
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Devadasan, S. R.
7
Smith, Alan D.
6
Karppinen, Henri
4
Kim, Bowon
4
Adil, Mohd
3
Chiarini, Andrea
3
Dabestani, Reza
3
Huiskonen, Janne
3
Kamakoty, Juhi
3
Kamble, Sachin S.
3
Murugesh, R.
3
Offodile, O. Felix
3
Raut, Rakesh D.
3
Seppänen, Kaisa
3
Shahin, Arash
3
Shirouyehzad, Hadi
3
Sohani, Nagendra
3
Subashini, R.
3
Vasumathi, A.
3
Vinodh S
3
Akroush, Mamoun N.
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Al-Khalili, Amjad
2
Ali, Sadia Samar
2
Amjad Khalili
2
Aryanezhad, Mir-Bahador
2
Asif, Muhammad
2
Bagodi, Virupaxi
2
Baker, Timothy
2
Chaudhuri, Ranjan
2
Digalwar, A. K.
2
Dubey, Rameshwar
2
Eraqi, Mohammed I.
2
Fernando, Yudi
2
Franceschini, Fiorenzo
2
Garg, Dixit
2
Gupta, Vineet
2
Jegadheesan, C.
2
Karim, A. N. Mustafizul
2
Ketabi, Saeedeh
2
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International journal of services and operations management
Journal of business research : JBR
1,148
Industrial marketing management : the international journal for industrial and high-tech firms
1,102
Journal of retailing and consumer services
867
International journal of production economics
797
International journal of production research
751
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
704
International journal of hospitality management
693
SpringerLink / Bücher
628
International journal of productivity and quality management : IJPQM
532
NBER working paper series
529
Working paper / National Bureau of Economic Research, Inc.
519
European journal of operational research : EJOR
511
The TQM journal : the international review of organizational improvement
508
The service industries journal
482
NBER Working Paper
478
International journal of quality & reliability management
469
The journal of business & industrial marketing
427
Discussion paper / Centre for Economic Policy Research
420
Management science : journal of the Institute for Operations Research and the Management Sciences
369
The journal of services marketing
365
Journal of Services Marketing
353
CESifo working papers
347
Total quality management & business excellence
331
Tourism management : research, policies, practice
306
International Journal of Quality & Reliability Management
305
Discussion paper series / IZA
302
Europäische Hochschulschriften / 5
277
International journal of contemporary hospitality management
275
International journal of industrial organization
269
Journal of the Academy of Marketing Science
265
Cogent business & management
255
Journal of travel and tourism marketing
254
Economics letters
238
Journal of hospitality marketing & management
238
Gabler Edition Wissenschaft
232
European Journal of Marketing
231
Journal of economic behavior & organization : JEBO
229
Quality management journal : QMJ
228
Journal of strategic marketing
226
Working paper
226
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ECONIS (ZBW)
212
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212
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1
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
2
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
3
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
4
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
5
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
6
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
7
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
8
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
9
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
10
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
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