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~isPartOf:"International journal of services and operations management"
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Dienstleistungssektor
33
Service industry
33
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
8
Kundenzufriedenheit
8
Quality management
7
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International journal of services and operations management
The service industries journal
280
Journal of business research : JBR
158
SpringerLink / Bücher
124
Journal of marketing research : JMR
103
The journal of services marketing
89
Journal of Consumer Marketing
87
Working paper / National Bureau of Economic Research, Inc.
73
International journal of production economics
70
NBER working paper series
70
European Journal of Marketing
64
Journal of marketing
64
International journal of services technology and management
63
Journal of service management
63
Service business
63
Europäische Hochschulschriften / 5
62
Journal of retailing and consumer services
60
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of retailing
58
Jahrbuch der Absatz- und Verbrauchsforschung
55
Discussion paper
53
International journal of business process integration and management : IJBPIM
53
Journal of service research : JSR
53
The American economic review
49
Working paper
48
Management science : journal of the Institute for Operations Research and the Management Sciences
47
NBER Working Paper
46
Information systems and e-business management : ISeB
45
International journal of hospitality management
42
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
41
Economics letters
41
International journal of business information systems : IJBIS
41
Springer eBook Collection
40
European journal of operational research : EJOR
39
International journal of production research
39
Structural change and economic dynamics : SC+ED
38
Journal of Product & Brand Management
37
Discussion paper / Centre for Economic Policy Research
35
Journal of the Academy of Marketing Science
35
Applied economics
34
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ECONIS (ZBW)
35
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1
AQUA : analytical model for evaluation and selection of Third-Party Logistics service provider in supply chain
Rajesh, R.
;
Pugazhendhi, S.
;
Ganesh, K.
;
Muralidharan, C.
- In:
International journal of services and operations management
8
(
2011
)
1
,
pp. 27-45
Persistent link: https://www.econbiz.de/10008823481
Saved in:
2
Milk supply chain and develoment strategy
Lee, Tzong-ru
;
Huang, Huei-Ling
;
Huang, Bing-wen
;
Chen, …
- In:
International journal of services and operations management
3
(
2007
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003561510
Saved in:
3
Strategic framework for managing forces of continuity and change in innovation and risk management in service sector : a study of service industry in India
Gupta, V. K.
- In:
International journal of services and operations management
23
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011559949
Saved in:
4
The management of service innovation : an empirical investigation
Seegy, Ulrike
;
Gleich, Ronald
;
Wald, Andreas
;
Mudde, Paul A.
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 672-686
Persistent link: https://www.econbiz.de/10003765128
Saved in:
5
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
6
Worker compensation and macroeconomic shocks in service- and goods-producing sectors
Ewing, Bradley T.
;
Thompson, Mark A.
- In:
International journal of services and operations management
3
(
2007
)
4
,
pp. 411-426
Persistent link: https://www.econbiz.de/10003543785
Saved in:
7
Leadership, trust, and marketing effectiveness in service businesses
Luu Trong Tuan
- In:
International journal of services and operations management
10
(
2011
)
4
,
pp. 449-466
Persistent link: https://www.econbiz.de/10009382410
Saved in:
8
Investigating the main problems in implementing Lean in supply chains of service companies
Portioli-Staudacher, Alberto
;
Tantardini, Marco
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10009427742
Saved in:
9
Validating dimensions of operations flexibility in Malaysian service firms : a confirmatory factor analytics approach
Fazli Idris
;
Rahman, Nik Mutasim Nik Abd
;
Hassan, Mohd …
- In:
International journal of services and operations management
14
(
2013
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10009704258
Saved in:
10
Corporate reputation as strategic competitive advantage of manufacturing and service-based firms : multi-industry case study
Smith, Alan D.
;
Rupp, William T.
;
Motley, Darlene
- In:
International journal of services and operations management
14
(
2013
)
2
,
pp. 131-156
Persistent link: https://www.econbiz.de/10009709489
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