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~isPartOf:"International journal of services and operations management"
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Quality management
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Service quality
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
555
International journal of productivity and quality management : IJPQM
545
International journal of production research
505
International journal of quality & reliability management
441
The TQM journal : the international review of organizational improvement
439
International journal of production economics
323
Total quality management & business excellence
272
The international journal of productivity and performance management : IJPPM
242
SpringerLink / Bücher
234
International Journal of Quality & Reliability Management
233
International journal of six sigma and competitive advantage : IJSSCA
189
Quality management journal : QMJ
182
International Journal of Operations & Production Management
173
Benchmarking : an international journal ; BIJ
172
Public performance & management review
161
International Journal of Productivity and Performance Management
160
European journal of operational research : EJOR
159
Journal of business research : JBR
128
The TQM Magazine
114
The international journal of productivity and performance management
114
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
110
International journal of business excellence
109
Business process management journal
108
International Journal of Business Performance Management
104
Benchmarking: An International Journal
95
International journal of quality and service sciences
94
Omega : the international journal of management science
92
International journal of hospitality management
91
Measuring business excellence : the journal of organizational performance management
91
The TQM Journal
91
Measuring Business Excellence
88
Industrial marketing management : the international journal for industrial and high-tech firms
86
International journal of process management and benchmarking : IJPMB
82
Cogent business & management
77
Health care management review : HCM review
77
Journal of industrial engineering and management : JIEM
76
Springer eBook Collection
76
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
73
The service industries journal
73
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ECONIS (ZBW)
127
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1
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
2
Performance optimisation of automobile service centre using Taguchi approach
Sharma, Rishu
;
Garg, Suresh
- In:
International journal of services and operations management
12
(
2012
)
2
,
pp. 221-243
Persistent link: https://www.econbiz.de/10009570268
Saved in:
3
Organisational management through performance indicators
Kipper, Liane Mahlmann
;
Nara, Elpidio Oscar Benitez
; …
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 447-464
Persistent link: https://www.econbiz.de/10012162858
Saved in:
4
An integrated closed-loop model for service performance management
Parameshwaran, R.
;
Srinivasan, P. S. S.
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003629647
Saved in:
5
Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy
;
Collier, David A.
;
Jayaraman, Vaidy
- In:
International journal of services and operations management
28
(
2017
)
3
,
pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
Saved in:
6
The impact of total quality management (TQM) on the hospital's performance : an empirical research
Khairul Anuar Mohd Ali
;
Main, Naser Alolayyan
- In:
International journal of services and operations management
15
(
2013
)
4
,
pp. 482-506
Persistent link: https://www.econbiz.de/10009786580
Saved in:
7
An overview of existing performance measurement frameworks in the context of world class manufacturing performance measurement
Digalwar, A. K.
;
Sangwan, K. S.
- In:
International journal of services and operations management
9
(
2011
)
1
,
pp. 60-82
Persistent link: https://www.econbiz.de/10009230741
Saved in:
8
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
9
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
10
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
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