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~isPartOf:"International journal of services and operations management"
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Consumer behaviour
48
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
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Khare, Arpita
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Kamble, Sachin S.
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Babayof, Ladan
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International journal of services and operations management
Journal of business research : JBR
2,084
Journal of retailing and consumer services
1,965
International journal of consumer studies
793
NBER working paper series
781
International journal of hospitality management
732
Psychology & marketing
687
Working paper / National Bureau of Economic Research, Inc.
655
NBER Working Paper
611
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
The journal of brand management : an international journal
450
The journal of product & brand management
423
Journal of marketing research : JMR
407
SpringerLink / Bücher
404
Asia Pacific journal of marketing and logistics
397
Discussion paper series / IZA
390
European journal of marketing : EJM
383
Journal of fashion marketing and management
383
Management science : journal of the Institute for Operations Research and the Management Sciences
364
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
346
Journal of travel and tourism marketing
332
Journal of international consumer marketing
330
Tourism management : research, policies, practice
325
Journal of marketing management : MM
323
Journal of retailing
323
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
317
Journal of marketing
317
International journal of retail & distribution management
309
Cogent business & management
308
Journal of marketing communications
303
Marketing letters : a journal of research in marketing
301
The international review of retail, distribution and consumer research
298
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
294
The journal of consumer marketing
294
Young consumers : insight and ideas for responsible marketers
291
Journal of consumer behaviour : an international research review
290
IZA Discussion Paper
276
Journal of the Academy of Marketing Science
275
Technological forecasting & social change : an international journal
274
Journal of economic psychology : research in economic psychology and behavioral economics
269
Journal of business ethics : JOBE
267
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ECONIS (ZBW)
49
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49
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1
Examining the service value chain of
hypermarket
retail
brand
value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
2
Measuring the risk of sourcing form low cost countries : a macro perspective
Min, Ho-key
;
Kim, Ilsuk
- In:
International journal of services and operations management
9
(
2011
)
3
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009270081
Saved in:
3
The role of
brand
image in forming airlines passengers' purchase intention : study of Iran aviation industry
Shafiee, Majid Mohammad
;
Sanayei, Ali
;
Shahin, Arash
; …
- In:
International journal of services and operations management
19
(
2014
)
3
,
pp. 360-376
Persistent link: https://www.econbiz.de/10011281694
Saved in:
4
E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil
;
Dash, Manoj Kumar
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
Saved in:
5
House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint
Pulansari, Farida
;
Suparno
;
Sri Gunani Partiwi
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 349-369
Persistent link: https://www.econbiz.de/10011978870
Saved in:
6
Suppliers' corporate ability and consumer evaluations of a manufacturer
Kang, Hyunjin
;
Kim, Bowon
;
Lee, Yun Shin
- In:
International journal of services and operations management
27
(
2017
)
1
,
pp. 19-34
Persistent link: https://www.econbiz.de/10011757005
Saved in:
7
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
8
An empirical study on customer preference towards online shopping among engineering students in a private university in Vellore District, Tamil Nadu, India
Vasumathi, A.
;
Rekha, K. Sasi
;
Subashini, R.
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 289-307
Persistent link: https://www.econbiz.de/10011635912
Saved in:
9
Customer self-service platform : the next practice for servitization of manufacturing
Nie, Yong
;
Kosaka, Michitaka
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 259-273
Persistent link: https://www.econbiz.de/10011636430
Saved in:
10
Customer-based
brand
equity and firms' performance in the telecom industry
Buzdar, Muhammad Farooq
;
Janjua, Saquib Yusaf
; …
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 334-346
Persistent link: https://www.econbiz.de/10011636519
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