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~isPartOf:"International journal of services and operations management"
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International journal of services and operations management
NBER working paper series
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Service failure, recovery and improvement : the case of a Chinese restaurant
Cao, Zheng
;
Robb, David
;
Lu, Qiang
- In:
International journal of services and operations management
4
(
2008
)
2
,
pp. 218-242
Persistent link: https://www.econbiz.de/10003663961
Saved in:
2
Service failure, recovery and improvement : the case of a Chinese restaurant
Cao, Zheng
;
Robb, David
;
Lu, Qiang
- In:
International journal of services and operations management
4
(
2008
)
2
,
pp. 218-242
Persistent link: https://www.econbiz.de/10009868790
Saved in:
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