Service failure, recovery and improvement : the case of a Chinese restaurant
Zheng Cao; David Robb; Qiang Lu
| Year of publication: |
2008
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|---|---|
| Authors: | Cao, Zheng ; Robb, David ; Lu, Qiang |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 21864925. - Vol. 4.2008, 2, p. 218-242
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009868790