Service failure, recovery and improvement : the case of a Chinese restaurant
Year of publication: |
2008
|
---|---|
Authors: | Cao, Zheng ; Robb, David ; Lu, Qiang |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 4.2008, 2, p. 218-242
|
Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | China |
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