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~isPartOf:"International journal of services and operations management"
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Customer satisfaction
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service quality
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Akroush, Mamoun N.
2
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International journal of services and operations management
Journal of business research : JBR
548
Journal of retailing and consumer services
531
International journal of hospitality management
453
Tourism management : research, policies, practice
239
The journal of services marketing
218
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
212
Journal of travel and tourism marketing
208
The service industries journal
203
Journal of hospitality marketing & management
185
International journal of contemporary hospitality management
176
Cogent business & management
149
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
139
Psychology & marketing
134
Asia Pacific journal of marketing and logistics
118
SpringerLink / Bücher
118
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
108
Journal of the Academy of Marketing Science
108
Services marketing quarterly
108
Tourism management perspectives : TMP
102
European journal of marketing : EJM
100
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
100
International journal of productivity and quality management : IJPQM
100
International journal of business information systems : IJBIS
99
Journal of service research : JSR
99
Service business
98
Industrial marketing management : the international journal for industrial and high-tech firms
96
Journal of air transport management
95
Journal of marketing
92
Journal of strategic marketing
92
The TQM journal : the international review of organizational improvement
92
Technological forecasting & social change : an international journal
86
Total quality management & business excellence
85
International journal of internet marketing and advertising : IJIMA
84
Tourism analysis : an interdisciplinary tourism & hospitality journal
82
Journal of service management
77
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
76
International journal of production economics
72
International journal of quality and service sciences
72
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
71
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ECONIS (ZBW)
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1
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
2
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
3
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
4
The impact of after sale service and service quality on word of mouth, mediating role of customer satisfaction
Ullah, Najeeb
;
Ranjha, Hussain
;
Rehan, Muhammad
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 494-512
Persistent link: https://www.econbiz.de/10012008540
Saved in:
5
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
6
E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil
;
Dash, Manoj Kumar
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
Saved in:
7
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
8
Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability
Kim, Bowon
;
Kim, Sunghak
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 21-47
Persistent link: https://www.econbiz.de/10011593358
Saved in:
9
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
10
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
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