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Flexible approach to patients satisfaction : a case of Indian private hospitals

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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...

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Value creation through lean management : a case study of healthcare service operations

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Creating value for the business service buyer through modularity

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Designing production and service systems using queuing theory : principles and application to an airport passenger security screening system

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An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world

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Exploring value co-creation in the emerging business service context

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Analysing courts as a professional service operations management environment

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Analysing the performance of emergency department by simulation : the case of Sirjan hospital

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