Flexible approach to patients satisfaction : a case of Indian private hospitals
Year of publication: |
2013
|
---|---|
Authors: | Ali, Sadia Samar ; Bharadwaj, R. K. ; Ahmad, F. |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 14.2013, 2, p. 252-275
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Krankenhaus | Hospital | Indien | India |
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