Narrow search
Showing 1 - 10 of 12
Cover Image
Indian customers' attitude towards trust and convenience dimensions of internet banking
Khare, Arpita; Mishra, Ankita; Singh, Anurag B. - In: International journal of services and operations management 11 (2012) 1, pp. 107-122
Persistent link: https://www.econbiz.de/10009427741
Cover Image
Internet banking adoption in a developing country : an empirical study
Varaprasad, G.; Sridharan, R.; Unnithan, Anandakuttan B. - In: International journal of services and operations management 14 (2013) 1, pp. 54-66
Persistent link: https://www.econbiz.de/10009704262
Cover Image
Refinement of internet banking service quality scale : a confirmatory factor analysis approach
Adil, Mohd; Akhtar, Asif; Khan, Mohammed Naved - In: International journal of services and operations management 14 (2013) 3, pp. 336-354
Persistent link: https://www.econbiz.de/10009720938
Cover Image
Employees or technology-based services : a practical study of predicting brand equity within the UAE retail banking context
Al-Hawari, Mohd Ahmad; Al-Hawari, Maen Ahmad - In: International journal of services and operations management 14 (2013) 3, pp. 298-320
Persistent link: https://www.econbiz.de/10009720979
Cover Image
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Cover Image
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari; Dubey, Rameshwar - In: International journal of services and operations management 18 (2014) 3, pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Cover Image
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Cover Image
Automated teller machine performance evaluation using data envelopment analysis approach
Shokouhyar, Sajjad; Karimisefat, Azadeh - In: International journal of services and operations management 31 (2018) 4, pp. 463-479
Persistent link: https://www.econbiz.de/10012008506
Cover Image
Exploring key dimensions of e-service quality : a case of Indian banking industry
Agrawal, Vivek; Tripathi, Vikas; Agrawal, Anand Mohan - In: International journal of services and operations management 29 (2018) 2, pp. 252-272
Persistent link: https://www.econbiz.de/10011849920
Cover Image
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali; Soofifard, Rahman; Ebrahimi, Mohsen; … - In: International journal of services and operations management 34 (2019) 1, pp. 65-80
Persistent link: https://www.econbiz.de/10012144971