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~isPartOf:"International journal of services and operations management"
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Encylopaedia of total quality...
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Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
31
Service quality
31
India
23
Indien
23
Strategic management
18
Strategisches Management
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Customer satisfaction
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Kundenzufriedenheit
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service quality
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Performance measurement
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Performance-Messung
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Lean Production
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Lean production
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Lieferkette
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total quality management
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Lean management
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Beziehungsmarketing
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Consumer behaviour
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Firm performance
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Devadasan, S. R.
6
Smith, Alan D.
5
Murugesh, R.
3
Vinodh S
3
Al-Khalili, Amjad
2
Amjad Khalili
2
Baker, Timothy
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Chiarini, Andrea
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Digalwar, A. K.
2
Eraqi, Mohammed I.
2
Garg, Dixit
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Gupta, Vineet
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Jegadheesan, C.
2
Kamakoty, Juhi
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Karim, A. N. Mustafizul
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Kumar, Raj
2
Mathiyazhagan, Maathai K.
2
Md Yusof Ismail
2
Min, Ho-key
2
Paranitharan, K. P.
2
Shalij, P. R.
2
Sohani, Nagendra
2
Subari, Khairanum
2
Adamides, Emmanuel D.
1
Adams, Stephanie G.
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Adel, Riham
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Afruzi, Elham Nabipoor
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Akbulut, Asli Yagmur
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Alawamleh, Mohammad
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Anbuoli, P.
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Antunes, Marina Godinho
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Ashley, Nancy W.
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Asokan, P.
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Babbar, Sunil
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Babu, T. Ramesh
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Bagodi, Virupaxi
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Basu, Rana
1
Bharathi, S. Karthik
1
Bhasin, Harsh V.
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Bhaskar, N. Udaya
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International journal of services and operations management
SpringerLink / Bücher
925
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
539
International journal of productivity and quality management : IJPQM
469
The TQM journal : the international review of organizational improvement
431
International journal of quality & reliability management
404
International journal of production research
397
Journal of business research : JBR
336
Springer eBook Collection
327
International journal of production economics
270
Strategic management journal
266
Total quality management & business excellence
252
Europäische Hochschulschriften / 5
247
Gabler Edition Wissenschaft
217
International Journal of Quality & Reliability Management
208
Technological forecasting & social change : an international journal
196
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
192
International journal of six sigma and competitive advantage : IJSSCA
186
Long range planning : LRP ; international journal of strategic management
184
Quality management journal : QMJ
180
Harvard business review : HBR
158
Industrial marketing management : the international journal for industrial and high-tech firms
157
Harvard-Business-Manager : das Wissen der Besten
138
Business strategy and the environment
137
Journal of business strategy
136
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
136
Springer eBook Collection / Business and Economics
134
European journal of operational research : EJOR
132
Management decision : MD
130
Journal of strategy and management
124
Strategic Direction
124
Research
120
Strategy & leadership : a publication of Strategic Leadership Forum
118
Lehrbuch
116
Business horizons
112
IEEE transactions on engineering management : EM
109
Journal of business ethics : JOBE
107
Business process management journal
103
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
101
International journal of technology management : IJTM
99
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ECONIS (ZBW)
105
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1
An integrated model to identify and rank the after sales service strategies of firms engaged in household appliances business
Murali, Sivanesan
;
Pugazhendhi, Singaram
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 99-124
Persistent link: https://www.econbiz.de/10011598311
Saved in:
2
Understanding the importance of total quality management dimensions : critical review of soft and hard aspects
Al-Khalili, Amjad
;
Subari, Khairanum
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 468-482
Persistent link: https://www.econbiz.de/10010474966
Saved in:
3
The interrelationship between ISO 9000 and total quality management : an empirical investigation with a focus on soft and hard TQM dimensions
Al-Khalili, Amjad
;
Subari, Khairanum
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 429-448
Persistent link: https://www.econbiz.de/10010474968
Saved in:
4
Development and validation of quality management constructs for software industries : an empirical investigation from India
Digalwar, A. K.
;
Haridas, P.
;
Joseph, I. Nelson
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 453-478
Persistent link: https://www.econbiz.de/10010410861
Saved in:
5
Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy
;
Collier, David A.
;
Jayaraman, Vaidy
- In:
International journal of services and operations management
28
(
2017
)
3
,
pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
Saved in:
6
Assuring quality at the source with varying worker skills : economic justification of the online repair policy
Shin, Dooyoung
;
Min, Ho-key
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10003765133
Saved in:
7
Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt
Eraqi, Mohammed I.
- In:
International journal of services and operations management
5
(
2009
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10003811172
Saved in:
8
A closed-loop recycling system with a minimum allowed quality level on returned products
Hwang, Hark
;
Ko, Young Dae
;
Yune, Sang Hun
;
Ko, Chang Seong
- In:
International journal of services and operations management
5
(
2009
)
6
,
pp. 758-773
Persistent link: https://www.econbiz.de/10003903503
Saved in:
9
Managing healthcare quality in project management framework
Dey, Prasanta K.
;
Hariharan, Seetharaman
;
Chen, Deryk
- In:
International journal of services and operations management
3
(
2007
)
3
,
pp. 261-278
Persistent link: https://www.econbiz.de/10003471842
Saved in:
10
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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