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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Quality management
88
Qualitätsmanagement
88
Customer satisfaction
55
Kundenzufriedenheit
55
India
35
Indien
35
service quality
34
Consumer behaviour
27
Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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customer satisfaction
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SERVQUAL
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TQM
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Business process management
9
Measurement
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Messung
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Prozessmanagement
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Structural equation model
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Strukturgleichungsmodell
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Devadasan, S. R.
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Karppinen, Henri
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Adil, Mohd
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Chiarini, Andrea
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Dabestani, Reza
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Huiskonen, Janne
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Kamakoty, Juhi
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Kamble, Sachin S.
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Murugesh, R.
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Raut, Rakesh D.
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Seppänen, Kaisa
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Shahin, Arash
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Shirouyehzad, Hadi
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Smith, Alan D.
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Sohani, Nagendra
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Vinodh S
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Akroush, Mamoun N.
2
Al-Khalili, Amjad
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Amjad Khalili
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Aryanezhad, Mir-Bahador
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Asif, Muhammad
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Bagodi, Virupaxi
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Baker, Timothy
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Chaudhuri, Ranjan
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Digalwar, A. K.
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Fernando, Yudi
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Mathiyazhagan, Maathai K.
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Md Yusof Ismail
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Min, Ho-key
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
662
International journal of productivity and quality management : IJPQM
534
The TQM journal : the international review of organizational improvement
492
International journal of quality & reliability management
465
IMF Staff Country Reports
460
Auditing : a journal of practice & theory
450
International journal of hospitality management
422
International journal of production research
380
Journal of retailing and consumer services
333
The service industries journal
319
Total quality management & business excellence
308
Managerial auditing journal
296
Journal of business research : JBR
295
International Journal of Quality & Reliability Management
263
NBER working paper series
263
Working paper / National Bureau of Economic Research, Inc.
250
International journal of production economics
244
NBER Working Paper
240
SpringerLink / Bücher
237
International journal of auditing : IJA
233
The accounting review : a publication of the American Accounting Association
233
Quality management journal : QMJ
225
Public management review
224
The journal of services marketing
211
Cogent business & management
203
Accounting horizons : a quarterly publication of the American Accounting Association
202
Managerial Auditing Journal
202
International journal of six sigma and competitive advantage : IJSSCA
186
International Journal of Public Sector Management
182
WPg : Kompetenz schafft Vertrauen
173
Discussion paper series / IZA
170
International journal of contemporary hospitality management
168
International journal of quality and service sciences
164
Services marketing quarterly
144
Health care management review : HCM review
139
European journal of operational research : EJOR
138
Journal of air transport management
138
Journal of hospitality marketing & management
138
Journal of accounting and public policy
135
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ECONIS (ZBW)
163
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1
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
Saved in:
2
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
3
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
4
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
5
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
6
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
7
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
8
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
9
Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
Saved in:
10
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
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