//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Quasi rents to audit firms fro...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
34
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
26
Konsumentenverhalten
26
India
24
Indien
24
Beziehungsmarketing
22
Relationship marketing
22
customer satisfaction
15
Dienstleistungssektor
12
Service industry
12
Performance measurement
11
Performance-Messung
11
Customer service
10
Kundenservice
10
SERVQUAL
10
Bank
9
Factor analysis
9
Faktorenanalyse
9
Gesundheitswesen
9
Health care system
9
Electronic Banking
8
Electronic banking
8
Gesundheitsversorgung
8
Health care
8
Measurement
8
Messung
8
Mobile communications
8
Mobilkommunikation
8
Structural equation model
7
Strukturgleichungsmodell
7
Bankgeschäft
6
Banking services
6
Hospital
6
Krankenhaus
6
more ...
less ...
Online availability
All
Undetermined
18
Type of publication
All
Article
109
Type of publication (narrower categories)
All
Article in journal
109
Aufsatz in Zeitschrift
109
Case study
4
Fallstudie
4
Language
All
English
109
Author
All
Karppinen, Henri
4
Adil, Mohd
3
Dabestani, Reza
3
Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
3
Shahin, Arash
3
Shirouyehzad, Hadi
3
Sohani, Nagendra
3
Akroush, Mamoun N.
2
Arora, Hitesh
2
Arora, Padmasai
2
Aryanezhad, Mir-Bahador
2
Asif, Muhammad
2
Bagodi, Virupaxi
2
Chaudhuri, Ranjan
2
Fernando, Yudi
2
Franceschini, Fiorenzo
2
Kamble, Sachin S.
2
Khan, Mohammed Naved
2
Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
2
Mahanty, Biswajit
2
Raut, Rakesh D.
2
Satapathy, Suchismita
2
Smith, Alan D.
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, Haseeb
1
Akhtar, Asif
1
Al-Hawari, Maen Ahmad
1
Al-Hawari, Mohd Ahmad
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Alawamleh, Mohammad
1
more ...
less ...
Published in...
All
International journal of services and operations management
Auditing : a journal of practice & theory
448
International journal of hospitality management
448
Journal of retailing and consumer services
335
The service industries journal
320
Journal of business research : JBR
296
NBER working paper series
269
Working paper / National Bureau of Economic Research, Inc.
269
Managerial auditing journal
267
The accounting review : a publication of the American Accounting Association
246
NBER Working Paper
230
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
230
International journal of auditing : IJA
220
The journal of services marketing
211
Accounting horizons : a quarterly publication of the American Accounting Association
203
Cogent business & management
177
International journal of contemporary hospitality management
166
Journal of air transport management
156
WPg : Kompetenz schafft Vertrauen
150
Services marketing quarterly
143
Journal of hospitality marketing & management
141
Journal of accounting and public policy
136
International journal of economics and financial issues : IJEFI
132
Journal of Services Marketing
132
The TQM journal : the international review of organizational improvement
132
Tourism management : research, policies, practice
128
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
122
Journal of travel and tourism marketing
122
International journal of productivity and quality management : IJPQM
120
International journal of quality and service sciences
120
International journal of economics and finance
119
Discussion paper series / IZA
115
International journal of quality & reliability management
115
SpringerLink / Bücher
113
Service business
110
Health care management review : HCM review
109
Journal of service research : JSR
105
Applied economics
104
Management science : journal of the Institute for Operations Research and the Management Sciences
103
Journal of business ethics : JOBE
101
more ...
less ...
Source
All
ECONIS (ZBW)
109
Showing
1
-
10
of
109
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Hsieh, Pei-Ling
;
Yeh, Tsu-Ming
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011401245
Saved in:
2
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
3
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
Saved in:
4
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
5
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
6
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
7
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
8
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
9
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
10
The impact of internal marketing practices on services quality of commercial banks in Jordan
Metabis, Amal
;
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 313-337
Persistent link: https://www.econbiz.de/10010127944
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->