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Redefining service quality scale with customer experience quality scale : a critical review

Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64

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Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India

Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458

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A framework for service quality improvement in multi-stage processes

Roy, Sheila; Mukherjee, Indrajit - In: International journal of services and operations management 21 (2015) 2, pp. 150-174

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ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction

Satapathy, Suchismita - In: International journal of services and operations management 18 (2014) 4, pp. 404-428

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An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)

Kahnali, Reza Ahmadi; Esmaeili, Ahmad - In: International journal of services and operations management 21 (2015) 3, pp. 289-309

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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...

Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141

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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

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Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach

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Service quality improvement at public utilities : a case

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Service gap deployment : a framework to link quality gaps to service activities

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