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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
34
Dienstleistungssektor
33
Service industry
33
Quality management
31
Qualitätsmanagement
31
Consumer behaviour
26
Konsumentenverhalten
26
India
25
Indien
25
Beziehungsmarketing
22
Relationship marketing
22
customer satisfaction
15
Performance measurement
14
Performance-Messung
14
Customer service
11
Kundenservice
11
Lieferkette
11
Supply chain
11
AHP approach
10
AHP-Verfahren
10
SERVQUAL
10
Bank
9
Business network
9
Dienstleistung
9
Factor analysis
9
Faktorenanalyse
9
Gesundheitswesen
9
Health care system
9
Services
9
Unternehmensnetzwerk
9
Electronic Banking
8
Electronic banking
8
Gesundheitsversorgung
8
Health care
8
Measurement
8
Messung
8
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141
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1
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142
Aufsatz in Zeitschrift
142
Case study
6
Fallstudie
6
Collection of articles of several authors
1
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1
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English
142
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Karppinen, Henri
4
Adil, Mohd
3
Dabestani, Reza
3
Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
3
Shahin, Arash
3
Shirouyehzad, Hadi
3
Smith, Alan D.
3
Sohani, Nagendra
3
Akroush, Mamoun N.
2
Alawamleh, Mohammad
2
Aryanezhad, Mir-Bahador
2
Asif, Muhammad
2
Bagodi, Virupaxi
2
Chaudhuri, Ranjan
2
Fernando, Yudi
2
Franceschini, Fiorenzo
2
Kamble, Sachin S.
2
Khan, Mohammed Naved
2
Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
2
Mahanty, Biswajit
2
Raut, Rakesh D.
2
Satapathy, Suchismita
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
Afsarmanesh, Hamideh
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, Haseeb
1
Ahmed, Owais
1
Airola, Merja
1
Akhtar, Asif
1
Al-Hawari, Maen Ahmad
1
Al-Hawari, Mohd Ahmad
1
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International journal of services and operations management
Journal of business research : JBR
590
The service industries journal
587
Industrial marketing management : the international journal for industrial and high-tech firms
527
SpringerLink / Bücher
475
International journal of hospitality management
467
Journal of retailing and consumer services
375
NBER working paper series
329
Working paper / National Bureau of Economic Research, Inc.
288
The journal of services marketing
284
Physica A: Statistical Mechanics and its Applications
278
International journal of production research
277
NBER Working Paper
270
International journal of production economics
258
European journal of operational research : EJOR
248
Technological forecasting & social change : an international journal
244
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
243
The journal of business & industrial marketing
191
Research policy : policy, management and economic studies of science, technology and innovation
190
Journal of air transport management
189
International journal of contemporary hospitality management
185
Journal of Services Marketing
181
Discussion paper series / IZA
176
Auditing : a journal of practice & theory
175
Working paper
171
Journal of service management
170
Service business
167
Services marketing quarterly
161
Journal of service research : JSR
157
Tourism management : research, policies, practice
157
Management science : journal of the Institute for Operations Research and the Management Sciences
150
The TQM journal : the international review of organizational improvement
147
Journal of hospitality marketing & management
146
International journal of quality and service sciences
138
International journal of productivity and quality management : IJPQM
137
International journal of quality & reliability management
132
Journal of travel and tourism marketing
128
Regional studies
127
Cogent business & management
126
Public management review
125
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ECONIS (ZBW)
142
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1
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
2
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
3
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
4
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
5
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
6
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
7
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
8
Modularity and customisation in LSPs' service strategies
Rajahonka, Mervi
;
Bask, Anu
;
Lipponen, Mervi
- In:
International journal of services and operations management
16
(
2013
)
2
,
pp. 174-204
Persistent link: https://www.econbiz.de/10010230189
Saved in:
9
Revealing customer dominant logic in healthcare
services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
10
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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