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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
34
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
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customer satisfaction
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Shahin, Arash
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Karppinen, Henri
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Dabestani, Reza
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Kamakoty, Juhi
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Seppänen, Kaisa
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Kamble, Sachin S.
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Khan, Mohammed Naved
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Khare, Arpita
2
Koivuniemi, Jouni
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Lotfi, Farhad Hosseinzadeh
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Mahanty, Biswajit
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Ranjbarian, Bahram
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Abu Bakar Sade
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Alawamleh, Mohammad
1
Allada, Vijaya Kameswari
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International journal of services and operations management
Auditing : a journal of practice & theory
440
International journal of hospitality management
409
Journal of retailing and consumer services
333
The service industries journal
298
Managerial auditing journal
267
Journal of business research : JBR
265
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The accounting review : a publication of the American Accounting Association
231
International journal of auditing : IJA
220
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
NBER working paper series
193
Working paper / National Bureau of Economic Research, Inc.
193
NBER Working Paper
174
International journal of contemporary hospitality management
166
Iranian economic review : journal of University of Tehran
162
Cogent business & management
161
WPg : Kompetenz schafft Vertrauen
145
Journal of air transport management
143
Services marketing quarterly
141
Journal of hospitality marketing & management
140
The TQM journal : the international review of organizational improvement
136
International journal of productivity and quality management : IJPQM
133
Journal of Services Marketing
130
Tourism management : research, policies, practice
129
Journal of travel and tourism marketing
124
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
121
Journal of accounting and public policy
121
International journal of quality & reliability management
120
International journal of quality and service sciences
114
SpringerLink / Bücher
112
Service business
110
Discussion paper series / IZA
105
Journal of service research : JSR
103
Health care management review : HCM review
102
Journal of business ethics : JOBE
98
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Total quality management & business excellence
96
Journal of service management
94
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ECONIS (ZBW)
114
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1
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran,
Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
2
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
3
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
4
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Yavari, Zahra
;
Ranjbarian, Bahram
;
Ketabi, Saeedeh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011588157
Saved in:
5
Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Hsieh, Pei-Ling
;
Yeh, Tsu-Ming
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011401245
Saved in:
6
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
7
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
Saved in:
8
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
9
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
10
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
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