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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...

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A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry

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Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

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Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model

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Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL

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A framework for service quality improvement in multi-stage processes

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Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis

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Assessment of upstream service quality of supply chain

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ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction

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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL

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