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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Quality management
90
Qualitätsmanagement
90
Customer satisfaction
55
Kundenzufriedenheit
55
India
35
Indien
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service quality
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Consumer behaviour
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Devadasan, S. R.
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Chiarini, Andrea
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Kamakoty, Juhi
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Murugesh, R.
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Sohani, Nagendra
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Vinodh S
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Akroush, Mamoun N.
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Al-Khalili, Amjad
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Amjad Khalili
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Aryanezhad, Mir-Bahador
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Asif, Muhammad
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Bagodi, Virupaxi
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Baker, Timothy
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Bhutta, Mohammed Khurrum
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Chaudhuri, Ranjan
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Digalwar, A. K.
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Lotfi, Farhad Hosseinzadeh
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Mahanty, Biswajit
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International journal of services and operations management
Discussion paper series / IZA
1,908
NBER working paper series
1,260
Working paper / National Bureau of Economic Research, Inc.
1,088
IZA Discussion Paper
1,042
NBER Working Paper
1,024
IZA Discussion Papers
679
Economics of education review
674
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
538
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
468
International journal of hospitality management
467
CESifo working papers
434
International journal of production research
397
Working paper
379
Discussion paper / Centre for Economic Policy Research
336
Journal of retailing and consumer services
336
The service industries journal
317
Total quality management & business excellence
311
Journal of business research : JBR
301
World Bank E-Library Archive
258
International Journal of Quality & Reliability Management
255
Discussion paper
250
International journal of production economics
247
Policy research working paper : WPS
246
Applied economics
237
Labour economics : official journal of the European Association of Labour Economists
231
Quality management journal : QMJ
225
Education economics
224
The journal of services marketing
211
European journal of operational research : EJOR
201
SpringerLink / Bücher
194
Discussion papers / CEPR
192
CESifo Working Paper
187
International journal of six sigma and competitive advantage : IJSSCA
186
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
180
International journal of quality and service sciences
173
CESifo Working Paper Series
167
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ECONIS (ZBW)
167
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1
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
2
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
3
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
4
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
5
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
6
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
7
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
8
Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
Saved in:
9
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
10
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
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