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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Quality management
88
Qualitätsmanagement
88
Customer satisfaction
55
Kundenzufriedenheit
55
India
35
Indien
35
service quality
34
Consumer behaviour
27
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Beziehungsmarketing
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customer satisfaction
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TQM
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9
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Messung
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Strukturgleichungsmodell
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Devadasan, S. R.
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Vinodh S
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Amjad Khalili
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Aryanezhad, Mir-Bahador
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Asif, Muhammad
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
659
International journal of productivity and quality management : IJPQM
506
The TQM journal : the international review of organizational improvement
489
International journal of quality & reliability management
465
Auditing : a journal of practice & theory
448
International journal of hospitality management
415
International journal of production research
382
Journal of retailing and consumer services
333
The service industries journal
315
Total quality management & business excellence
308
Journal of business research : JBR
282
Managerial auditing journal
275
International Journal of Quality & Reliability Management
257
International journal of production economics
241
The accounting review : a publication of the American Accounting Association
233
International journal of auditing : IJA
232
Quality management journal : QMJ
225
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
206
NBER working paper series
205
SpringerLink / Bücher
204
Accounting horizons : a quarterly publication of the American Accounting Association
197
WPg : Kompetenz schafft Vertrauen
188
International journal of six sigma and competitive advantage : IJSSCA
186
NBER Working Paper
185
Cogent business & management
180
International journal of contemporary hospitality management
168
International journal of quality and service sciences
163
Services marketing quarterly
144
Health care management review : HCM review
139
Journal of air transport management
138
Journal of hospitality marketing & management
138
Journal of accounting and public policy
133
Journal of Services Marketing
131
European journal of operational research : EJOR
129
Tourism management : research, policies, practice
127
Journal of travel and tourism marketing
123
The TQM Magazine
122
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
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ECONIS (ZBW)
162
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1
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
2
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
3
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
4
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
5
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
6
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
7
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
8
Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
Saved in:
9
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
10
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
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