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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
34
Quality management
31
Qualitätsmanagement
31
Consumer behaviour
27
Konsumentenverhalten
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Beziehungsmarketing
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India
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Indien
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Relationship marketing
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customer satisfaction
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Factor analysis
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Faktorenanalyse
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Dienstleistungssektor
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Service industry
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Performance measurement
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Performance-Messung
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SERVQUAL
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Messung
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Mobilkommunikation
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Supply chain
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Structural equation model
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factor analysis
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Karppinen, Henri
4
Mahapatra, Siba Sankar
4
Adil, Mohd
3
Dabestani, Reza
3
Huiskonen, Janne
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Seppänen, Kaisa
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Shahin, Arash
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Shirouyehzad, Hadi
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Sohani, Nagendra
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Aryanezhad, Mir-Bahador
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Asif, Muhammad
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Bagodi, Virupaxi
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Debata, Bikash Ranjan
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Dubey, Rameshwar
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Fernando, Yudi
2
Franceschini, Fiorenzo
2
Kamble, Sachin S.
2
Ketabi, Saeedeh
2
Khan, Mohammed Naved
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Khare, Arpita
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Koivuniemi, Jouni
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Mahanty, Biswajit
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1
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1
Adams, Samuel
1
Adeinat, Iman M.
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, Haseeb
1
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International journal of services and operations management
International journal of hospitality management
457
Journal of retailing and consumer services
406
Journal of business research : JBR
397
The service industries journal
321
Journal of Services Marketing
311
The journal of services marketing
255
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
European Journal of Marketing
230
Working paper / National Bureau of Economic Research, Inc.
228
NBER working paper series
224
NBER Working Paper
197
Journal of marketing research : JMR
194
SpringerLink / Bücher
192
International journal of contemporary hospitality management
185
Tourism management : research, policies, practice
176
Auditing : a journal of practice & theory
174
Services marketing quarterly
166
Journal of air transport management
163
Journal of hospitality marketing & management
160
Journal of travel and tourism marketing
153
International Journal of Bank Marketing
137
Psychometrika
132
The TQM journal : the international review of organizational improvement
132
Journal of the Academy of Marketing Science
131
International journal of productivity and quality management : IJPQM
128
Marketing Intelligence & Planning
125
International journal of quality & reliability management
123
Cogent business & management
120
Discussion paper series / IZA
119
Journal of econometrics
119
Journal of service research : JSR
119
International journal of quality and service sciences
118
Europäische Hochschulschriften / 5
116
Journal of Consumer Marketing
115
Service business
112
International journal of market research : JMRS ; the journal of the Market Research Society
111
Industrial marketing management : the international journal for industrial and high-tech firms
110
Journal of service management
110
European journal of operational research : EJOR
109
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ECONIS (ZBW)
115
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1
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
2
Developing a scale for service quality measurement in banks
Asif, Muhammad
;
Awan, Muhammad Usman
;
Jajja, Muhammad …
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
Saved in:
3
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
4
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
5
A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Raut, Rakesh D.
;
Kamble, Sachin S.
;
Jha, Manoj Kumar
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 347-386
Persistent link: https://www.econbiz.de/10011588612
Saved in:
6
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
7
Automated banks' service quality in developing economy : empirical evidences from India
Sadiq, Mohd
;
Adil, Mohd
;
Khan, Mohammed Naved
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 331-350
Persistent link: https://www.econbiz.de/10012145298
Saved in:
8
Measuring service quality perception of students in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 479-507
Persistent link: https://www.econbiz.de/10011636628
Saved in:
9
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
10
An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Fernando, Yudi
;
Norizan Mat Saad
;
Mahmod Sabri Haron
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 13-34
Persistent link: https://www.econbiz.de/10009427084
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