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Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Hsieh, Pei-Ling; Yeh, Tsu-Ming - In: International journal of services and operations management 20 (2015) 1, pp. 21-42
Persistent link: https://www.econbiz.de/10011401245
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Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander; Osei, Cosmos Benjamin - In: International journal of services and operations management 33 (2019) 2, pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
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A novel hybrid model based on DEMATEL, ANP and TOPSIS for supplier selection in agile supply chains
Alimardani, Maryam; Rabbani, Masoud; Rafiei, Hamed - In: International journal of services and operations management 18 (2014) 2, pp. 179-211
Persistent link: https://www.econbiz.de/10010393860
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Risk assessment of construction projects by using combined model of analytical network process and DEMATEL method
Soofifard, Rahman; Ebrahimi, Mohsen; Bafruei, Morteza … - In: International journal of services and operations management 28 (2017) 1, pp. 1-25
Persistent link: https://www.econbiz.de/10011813429
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A framework for service quality improvement in multi-stage processes
Roy, Sheila; Mukherjee, Indrajit - In: International journal of services and operations management 21 (2015) 2, pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
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Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi; Shirouyehzad, Hadi; … - In: International journal of services and operations management 16 (2013) 4, pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
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Assessment of upstream service quality of supply chain
Kamakoty, Juhi; Sohani, Nagendra - In: International journal of services and operations management 22 (2015) 4, pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
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ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita - In: International journal of services and operations management 18 (2014) 4, pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10011403656