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An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Talib, Faisal; Rahman, Zillur; Akhtar, Asif - In: Service business 7 (2013) 2, pp. 275-306
Persistent link: https://www.econbiz.de/10010146461
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10010146460
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Airline website loyalty formation and the moderating effects of gender and education
Forgas-Coll, Santiago; Palau-Saumell, Ramon; … - In: Service business 7 (2013) 2, pp. 255-274
Persistent link: https://www.econbiz.de/10010146462
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The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi; Lin, Tyrone T.; Cheng, Pei-chu - In: Service business 7 (2013) 2, pp. 207-225
Persistent link: https://www.econbiz.de/10010146464
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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Making things in a high-dollar Australia : the case of the surfboard industry
Warren, Andrew; Gibson, Chris - In: Journal of Australian political economy 71 (2013), pp. 26-50
Persistent link: https://www.econbiz.de/10010184423