Developing trust in a company is a significant part of building the company-consumer relationship. Previous studies … have sought to identify the positive consequences of trust such as loyalty and repurchase, but the question of what builds … trust remains largely unanswered. To answer the question, we developed a model that depicts the relationships among …

questionnaires at the service counters of telecommunications operators. Structure equation modeling (SEM) is adopted in the analysis …

Across the management, social science, and business ethics literatures, and in much of the philosophy literature, trust … risks involved. This characterization of trust is best thought of as epistemological because epistemic states distinguish … trust from other dispositions. The epistemological characterization of trust is the amoral one referred to in the title of …

negotiation to test how three dimensions of social context—dyadic gender composition, negotiation strategy, and trust—interact to … influence one micro-ethical decision, the use of deception. Deception in all-male dyads was relatively unaffected by trust or … forms of trust (identity, benevolent, deterrent) were low and opponents used an accommodating strategy. However, in all …

-based trust influenced deception when negotiators experience fit between power and regulatory focus, whereas affect-based trust … and regulatory focus was tied to a specific subcomponent of trust, we further conclude that negotiators engage in …