Pivka, Marjan; Ursic, Dusko - In: Journal of East European management studies : JEEMS 7 (2002) 1, pp. 27-45
This study aims (i) to investigate the correlation between ISO 9000 quality management system and business success … as for instance: better management control, improved awareness of procedural problems, improved customer service etc … organization, resources management, productivity, profit and innovations, as these factors explain best the influence of ISO 9000 …