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Comparing customer satisfaction across industries and countries
Johnson, Michael D.; Herrmann, Andreas; Gustafsson, Anders - In: Journal of Economic Psychology 23 (2002) 6, pp. 749-769
Persistent link: https://www.econbiz.de/10005299545
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The effect of two trading institutions on price expectations and the stability of supply-response lag markets
Johnson, Michael D.; Plott, Charles R. - In: Journal of Economic Psychology 10 (1989) 2, pp. 189-216
Persistent link: https://www.econbiz.de/10005299739
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Price knowledge and search behavior for habitual, low involvement food purchases
Kujala, Jouni T.; Johnson, Michael D. - In: Journal of Economic Psychology 14 (1993) 2, pp. 249-265
Persistent link: https://www.econbiz.de/10005383267
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Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans
Johnson, Michael D.; Nader, Georg; Fornell, Claes - In: Journal of Economic Psychology 17 (1996) 2, pp. 163-182
Persistent link: https://www.econbiz.de/10005383432
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Compatibility effects in evaluations of satisfaction and loyalty
Auh, Seigyoung; Johnson, Michael D. - In: Journal of Economic Psychology 26 (2005) 1, pp. 35-57
Persistent link: https://www.econbiz.de/10005317036
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A framework for comparing customer satisfaction across individuals and product categories
Johnson, Michael D.; Fornell, Claes - In: Journal of Economic Psychology 12 (1991) 2, pp. 267-286
Persistent link: https://www.econbiz.de/10005323115
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Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes; Johnson, Michael D. - In: Journal of Economic Psychology 14 (1993) 4, pp. 681-696
Persistent link: https://www.econbiz.de/10005388543