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How to design customer-centric processes in the banking industry
Heckl, Diana; Moormann, Jürgen - In: Journal of Financial Transformation 21 (2007), pp. 67-76
Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still … focus on delivering products instead of providing solutions to their customers’ needs. For instance, banks offer business … customer processes becomes increasingly important for enhancing the competitiveness of banks. This paper will present the …
Persistent link: https://www.econbiz.de/10004984425
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Who owns the customer? Who owns the data?
MacDonald, Keith; Mark Dynes, Mark Dynes - In: Journal of Financial Transformation 11 (2004), pp. 96-99
Much has been written about Customer Relationship Management (CRM) and its myriad of hybrids. Indeed, many organizations are already encountering CRM fatigue as they struggle to successfully use customer data to deepen relationships and increase share of wallet. However, the reality is that from...
Persistent link: https://www.econbiz.de/10008479438
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Applied Financial Marketing - Myth Versus Reality
Shojai, Shahin; Badcock, Julian; De Fursac Gash, De … - In: Journal of Financial Transformation 21 (2007), pp. 55-66
areas in which banks have faced significant challenges and ascertain whether the suggestions made can actually be put into …
Persistent link: https://www.econbiz.de/10004985661
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Coping with cultural differences in international market research
Ramrattan, Lall; Zimmerman, Alan; Szenberg, Michael - In: Journal of Financial Transformation 3 (2001), pp. 109-116
This paper analyzes how international marketing researchers deal with cultural differences in the modern global economy. A survey was designed to examine several hypotheses related to the evolving diversification of cultural factors in a worldwide setting, given international managers’ product...
Persistent link: https://www.econbiz.de/10008459583
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In the wake of the financial crisis: rebuilding the image of the finance industry through trust
James, Erika Hayes - In: Journal of Financial Transformation 27 (2009), pp. 37-41
The financial services industry is undergoing one of the most tumultuous times in its history and the consequence has been a precipitous decline in the public‟s trust in the industry and in its leadership. This article provides an overview of the construct of trust, describes why crisis events...
Persistent link: https://www.econbiz.de/10008471886
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Zopa.com — innovation in the u.K. financial services industry
Anderson, Jamie; Kupp, Martin - In: Journal of Financial Transformation 23 (2008), pp. 51-59
provides an overview of the financial service industry, especially banks, in the U.K. in 2006 and how Zopa, a value innovator …
Persistent link: https://www.econbiz.de/10004985629
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Share of wallet in Australian retail banking an empirical study with implications for practice and research
Baumann, Chris; Elliott, Gregory; Burton, Suzan - In: Journal of Financial Transformation 21 (2007), pp. 32-38
Previous research has investigated the determinants and consequences of customer loyalty, but in banking, a critical yet often neglected measure is the customer’s ‘share of wallet’ (SOW). Since some customers are more active in either investments or loans, the study, based on a survey of...
Persistent link: https://www.econbiz.de/10004998387
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Unwrapping Fund Expenses: What are You Paying For?
Jacobsen, Brian - In: Journal of Financial Transformation 30 (2010), pp. 83-88
It has become almost conventional wisdom that investors should avoid funds with high expense ratios. Like many nuggets of conventional wisdom, there is some truth, but many exceptions: some of the best funds come at the price of higher expense ratios. Financial planners need this type of...
Persistent link: https://www.econbiz.de/10008751494
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Preventing the Next Great Meltdown
Levine, David - In: Journal of Financial Transformation 30 (2010), pp. 95-104
of deposits at banks and savings institutions created incentives to widen the scope of investments that banks and thrifts …
Persistent link: https://www.econbiz.de/10008751495
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Optimal business model for financial institutions under post-crisis regulatory environment
Dehnad, Kosrow; Dehnad, Darius - In: Journal of Financial Transformation 36 (2013), pp. 49-54
quantitative, yet flexible, methodology for banks to optimize their business models, maximize ROE, and right-size different … banks), and to suggest other relevant applications. …
Persistent link: https://www.econbiz.de/10010840605